I am nearly at the end of my contract and received an email with a deal which I wanted to accept but when I log in to my account it doesn’t show this deal and I don’t know why not, It was clearly offered by email, Can anyone help me please?
Hi
Thank you for getting in touch.
I understand how confusing and frustrating it must be to receive an upgrade offer by email, only to find that it’s not showing when you log into your account. I’m sorry for the inconvenience this has caused.
There can sometimes be a few reasons for this, such as:
The offer being linked to a specific account or login
The offer having a set expiry date
The account not yet being within the eligible upgrade window
A system delay in the offer appearing online
Please contact our sales team on 08000490250 they will be able to investigate this issue for you.
Thank you,
Zandile
The iD Mobile Team
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