Has anyone ever received the £100 Curry's gift card? | iD Mobile Community
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Question

Has anyone ever received the £100 Curry's gift card?

  • November 13, 2025
  • 7 replies
  • 45 views

I am still waiting for my £100 Curry's gift card after upgrading to a Pixel 10 Pro XL on August 31st 2025.
 

So far iD Mobile support has sent me to Giftcloud support, who I have messaged and they said no voucher was associated with my email address. I went back to iD Mobile and they said to contact Curry's. No doubt someone at Curry's will send me back to iD Mobile…

Can someone please take ownership and finally get this sorted, rather than sending me all over the place and getting nowhere?

Please? For my sanity!

7 replies

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  • iD Mobile Employee
  • November 13, 2025

Hi ​@Silver Fox Design 

 

I’m really sorry to hear you’ve had such a frustrating experience trying to claim your £100 Currys gift card, I completely understand how disappointing this has been.

We’ll need to check your eligibility and trace the promotional record linked to your upgrade. So I can raise this with our relevant department on your behalf. We have sent you a private message so that we may access your account and have a further look into this. 

Once we have this information, we’ll contact the relevant promotions partner directly to confirm your reward status. If we find you’re eligible and your gift card wasn’t sent, we’ll make sure it’s issued to you as soon as possible. 

Thank you for your patience, we’ll take it from here and get this resolved for you.

 


  • New Contributor
  • November 25, 2025

I'm having the exact same issue now despite two people telling me on live chat in getting it they've now said I'm not and it was online only.....perhaps they should have told the curry stores not to have it plastered in store if that's true 


Giftcloud, the promotional partner who send out the gift cards just got back to me:

"We have checked with our rewards team and they confirmed the reward was not purchased as per the terms and that you did not follow the correct path/user journey while making the sign up for ID mobile"

There wasn't actually anything that I was supposed to do to claim the offer - I checked thoroughly so I didn't get caught out.

Seems like a bit of a scam enticement to nudge people towards taking out a new, much more expensive, contract.

Well, you win! I can't be bothered to pursue this any longer, which is no doubt the desired outcome for ID Mobile. I look forward to switching to a more honest network (of one exists) when my contract expires in 2027.


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  • iD Mobile Employee
  • November 26, 2025

Hi ​@Silver Fox Design 

 

I’m really sorry you’ve had to go through all this back and forth, that’s definitely not the experience we want for you, and I completely understand how frustrating it must be.
We’d love to take ownership and get this sorted for you. Please reach out to us via Live Chat, Facebook or Instagram, or email us at socialqueries@idmobile.co.uk with the following details:

Your order date and number
The email address you used for the upgrade
A brief summary of what’s happened so far

Once we have this, we’ll investigate directly and make sure you receive your £100 Currys gift card without any more hassle.

Lamiya


  • New Contributor
  • November 26, 2025

Giftcloud, the promotional partner who send out the gift cards just got back to me:

"We have checked with our rewards team and they confirmed the reward was not purchased as per the terms and that you did not follow the correct path/user journey while making the sign up for ID mobile"

There wasn't actually anything that I was supposed to do to claim the offer - I checked thoroughly so I didn't get caught out.

Seems like a bit of a scam enticement to nudge people towards taking out a new, much more expensive, contract.

Well, you win! I can't be bothered to pursue this any longer, which is no doubt the desired outcome for ID Mobile. I look forward to switching to a more honest network (of one exists) when my contract expires in 2027.

I am getting this too but I'm not letting it drop seems a very common theme 


  • Active Contributor
  • November 26, 2025

Hi ​@MrsR1987

 

I am deeply sorry to hear you’re experiencing this as well. I understand how frustrating it must be, especially if it seems to be happening often. Please know I’m here to help, and I’d really like to look into this further for you.
 

You can reach out to us via Live Chat, Facebook or Instagram, or email us at socialqueries@idmobile.co.uk with the following details:

Your order date and number
The email address you used for the upgrade
A brief summary of what’s happened so far

 

Once we have this, we’ll investigate directly and make sure you receive your Currys gift card without any more hassle.

 

Anneline

The iD Mobile Team


  • New Contributor
  • November 26, 2025

I've made a complaint to the complaints team. You guys can see how many people are not getting the things they signed up with so why is it being ignored. I will not be staying past the end of my contract that's a certainty