Skip to main content
Active Contributor
Silver Fox Design
November 13, 2025
Question

Has anyone ever received the £100 Curry's gift card?

  • November 13, 2025
  • 20 replies
  • 412 views

I am still waiting for my £100 Curry's gift card after upgrading to a Pixel 10 Pro XL on August 31st 2025.
 

So far iD Mobile support has sent me to Giftcloud support, who I have messaged and they said no voucher was associated with my email address. I went back to iD Mobile and they said to contact Curry's. No doubt someone at Curry's will send me back to iD Mobile…

Can someone please take ownership and finally get this sorted, rather than sending me all over the place and getting nowhere?

Please? For my sanity!

    20 replies

    Show previous replies
    Active Contributor
    MrsR1987
    Active Contributor
    December 7, 2025

    I'm going to leave when I can but ultimately I believe the contract was mis sold and I am going to keep going with it. It's really unfair to treat people so badly 😞

      Active Contributor
      akane28
      Active Contributor
      February 25, 2026

      Hi ​@MrsR1987, 

       

      I am deeply sorry to hear you’re experiencing this as well. I understand how frustrating it must be, especially if it seems to be happening often. Please know I’m here to help, and I’d really like to look into this further for you.
       

      You can reach out to us via Live Chat, Facebook or Instagram, or email us at socialqueries@idmobile.co.uk with the following details:

      Your order date and number
      The email address you used for the upgrade
      A brief summary of what’s happened so far

       

      Once we have this, we’ll investigate directly and make sure you receive your Currys gift card without any more hassle.

       

      Anneline

      The iD Mobile Team

       

      Has this issue been resolved?

      I ordered my phone on 10/09/2025. I still have not received the gift voucher. It was definitely a part of the deal on the website. ID Mobile has passed me to Carphone Warehouse and GiftCloud. GiftCloud do not reply to emails. Carphone Warehouse deny it was a part of the deal - I suggest they check their records of the offers on their website on 10/09/2025 - it definitely was.

      Can anyone help? Very frustrating. I feel scammed.

      Active Contributor
      MrsR1987
      Active Contributor
      February 25, 2026

      Yes I did get the cash as compensation as they were unable to issue a voucher 

      Active Contributor
      akane28
      Active Contributor
      February 25, 2026

      Yes I did get the cash as compensation as they were unable to issue a voucher 

      Thank you for letting me know! I’ll keep pursuing it. I’ve just emailed the “socialqueries@idmobile.co.uk” in order to chase it.

      The personnel I spoke to at Currys was really quite rude/dismissive. Oh well haha.

      Active Contributor
      MrsR1987
      Active Contributor
      February 25, 2026

      You need to go their complaints team and do not drop it. It's ID mobile that sorted mine out Currys couldn't care less

      Active Contributor
      akane28
      Active Contributor
      February 25, 2026

      Excellent, I won't drop it, thank you for your help.

        iD Mobile Employee
        Michael Z
        iD Mobile Employee
        February 25, 2026

        Hi ​@akane28 

         

        If you have emailed our Social Queries Team, we will look into the matter and resolve it for you as soon as possible.

         

        Michael Z

         

         

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Active Contributor
        akane28
        Active Contributor
        February 26, 2026

        Hi ​@akane28 

         

        If you have emailed our Social Queries Team, we will look into the matter and resolve it for you as soon as possible.

         

        Michael Z

         

         

        I just spoke to IDMobile on the phone (again). I believe it was the complaints team:

        • I've emailed GiftCloud (twice) one week ago, no response. IDMobile assured me they would need 120 days to reply. Amazing.
        • ID advised to call Carphone Warehouse. I have done and they were dismissive and not helpful at all. I'll try again today.
        • Spoke to Carphone Warehouse 2 minutes ago. It will take them 3-5 working days to respond. At this point this is a comedy.

        This is all very disappointing.

         

         

        Active Contributor
        akane28
        Active Contributor
        February 27, 2026

        Well, IDMobile said that the £100 offer is on CarPhone Warehouse and nothing to do with them.

        As an act of goodwill, they've credited my account with £50. I appreciate it and thank you.

         

        I'll keep going with my complaint that is open with CarPhone Warehouse - the false £100 offer is on them haha. We'll see where we get, expectations are low loooool.

        Lamiya C
        iD Mobile Employee
        Lamiya C
        iD Mobile Employee
        February 28, 2026

        Hi ​@akane28 ,

         

        Thank you for the update, I’m really glad to hear that a goodwill credit of £50 has been applied by iD Mobile.

        I’m sorry again for the confusion around the £100 offer. As you mentioned, that promotion is handled by Carphone Warehouse, so it’s good that you are continuing the complaint with them.
         

        I really hope your complaint gets a positive outcome, and if you need any help with your account or services, please feel free to reach out.

         

        Lamiya

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement