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iDMobile’s difficult policies…how long do i have to wait after cancelling?

  • March 2, 2026
  • 6 replies
  • 104 views
W
New Contributor

Any help…

I purchased a 120gb sim-only contract for a good monthly cost, only issue is I’ve found the 120gb data not enough - my device uses way more.

So, rather than worrying about remaining data allowance & be without internet in the interim change/rectification, I do the sensible thing and purchase another 12 month contract but for unlimited data. When the physical sim arrives…I swap that in my device and cancel the original 120gb sim contract (which is still within the 30-day cancellation period).

Unfortunately…iDmobile throws a spanner into the works so what should be easy isn’t - I “fail” a credit check…despite 1)being an iDmobile customer already, 2) having no credit issues, 3)being in the highest rate tax bracket…they subsequently cancel the unlimited data sim…I’m told I cannot buy another contract??!


Over an hour on the phone speaking to UK carphonewarehouse (guy can’t help), iDmobile customer complaints (who transfers me over to customer service & cancellations without saying so or registering my complaint), customer help/cancellations (who says I need to cancel my contract first and wait 30 days/2 months then ring up iDmobile to manually buy the 12-month unlimited contract…what??!) and then customer complaints (who I had to explain all this to them 3 times despite the previous agent saying I wouldn’t have to…only to be told you can’t register a complaint about this then after highlighting the problem to them again they finally registering it) all without a solution…

 

So…anyone any ideas? First time I’ve used iDmobile and so far they haven’t a coherent solution (or any solution to be honest) and their customer service so far is utter ****. The sim works great, unfortunately I’ve underestimated my data usage so you’d think buying more/spending more from a company would be welcomed (that is how capitalism works after all).

 

Best I can figure out is buy a PAYG unlimited sim from iDmobile, when received swap sims, cancel original and wait until reapplying for new contract…but for how long??

 

Chances are any outside (3rd party) deal will have ended by then so a new contract from another provider/whoever is cheapest might have to suffice.

 

This seems crazy hoop jumping for something that should be an easy fix. If my first contract hard credit check was good enough they shouldn’t see a problem.

Best answer by WelshPaul

You haven’t failed any credit checks. iD Mobile won’t let existing customers purchase any additional plans until they’ve accumulated 90 days’ worth of payment history on their current plan. This is the result of their own internal policies. Sucks, I know!

    6 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
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    • Answer
    • March 2, 2026

    You haven’t failed any credit checks. iD Mobile won’t let existing customers purchase any additional plans until they’ve accumulated 90 days’ worth of payment history on their current plan. This is the result of their own internal policies. Sucks, I know!

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor

    Thanks for an answer. What a stupid, anti-business policy - makes the credit check completely pointless.

     

    So if that’s 90 days to wait to buy an additional plan while still having the old one…how long do I have to wait if I cancel my existing one before I can buy another separate/brand new plan and not “fail” another application?

    instantly/30 days/2months/3 months(90days)

     

    thanks

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
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    • March 2, 2026

    Pretty sure I read somewhere that if you return a product you can reapply after 30 days. I guess they want you to wait for the return to be completed and any final amount due to be paid. If it was me, I would just go with SMARTY. They offer an unlimited SIM for £17 a month. No credit checks, no minimum terms. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • March 3, 2026

    ​@Whydidisignup2you -

    You should be able to do a plan change after 31 days to the Unlimited Data plan.

    Thanks.

    iD Community Manager
    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • March 3, 2026

    The issue here was that ​@Whydidisignup2you wanted to buy an unlimited plan through a third-party website because it was cheaper than buying it directly from iD Mobile or switching plans.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    W
    New Contributor

    Thanks for the help. Having discussed with iD Mobile, anyone in the same boat to save you time:

    • Keeping your contract you need to wait for 90 days before iD will allow you to buy an additional product. This might also include upgrades.
    • cancelling your contract early (for example within the 30 day limit, depending on where you purchased your sim), you need to wait 30 days before iD will allow you to buy a different contract, even though you’re not a customer with them anymore.
    • iD cannot manually adjust this internal policy, even though it’s likely you want to spend more money with them, despite passing a credit check (and this having nothing to do with a credit check) they still want a 90-day billing history with you or 30 days of you not being their customer before they will allow you to give them more of your money…

    Very business orientated.

     

    thanks for the replies

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