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New Contributor
Tyersj
New Contributor
February 4, 2026
Question

Upfront fee adjustment

I am looking to upgrade to an new iPhone 17 pro max and want to increase the upfront charge to around £300 but I cant see an option to do this. Can you please advise?

    3 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    February 4, 2026

    Hi ​@Tyersj ,
     

    Thanks for your message. At the moment, the option to increase the upfront payment (deposit) to a specific amount like £300 isn’t available directly in the iD Mobile app or online, the deposit is usually set automatically based on the plan, your credit check, and the phone price.

    If you’d like to request a higher upfront payment, you’ll need to speak with our sales team so they can check if this can be manually adjusted for your upgrade. You can contact them on 0800 049 0250 or via Live Chat on the iD Mobile website.
     

    Lamiya

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    New Contributor
    TyersjAuthor
    New Contributor
    February 4, 2026

    Brilliant - thanks

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    February 6, 2026

    Hi ​@Tyersj 

     

    Glad we’ve been able to assist. If you have any further questions, do not hesitate to ask. We’re happy to help. 

     

    Regards,

     

    Gemma

    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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