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Active Contributor
February 21, 2026
Solved

pixel 10a 16.99

  • February 21, 2026
  • 6 replies
  • 51 views

I received an email 2 days ago about upgrading to the pixel 10a for 16.99 a month but when i go into upgrade the only one is more expensive. Is it false advertising or a glitch. 

    Best answer by WelshPaul

    It doesn’t give a good impression. You could call the sales team on 0800 049 0250 and ask if they’ll honour it. 

    6 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 21, 2026

    Hi ​@Andym69,

     

    The deals shown in your app or online account are personalised based on what you’re currently eligible for, so if an offer isn’t appearing, it may be that it’s not available on your account at the moment.

     

    If you’d like to explore your options further, you’re very welcome to contact our Sales Team via live chat or by calling 0800 049 0250, and they’ll be happy to take a look and talk you through what’s available.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Andym69Author
    Active Contributor
    February 21, 2026

    So it was false advertising? As one would think an email sent would also show personalized offers. 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 21, 2026

    An offer can be withdrawn at any time. The current offer might not be available two hours hence. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Andym69Author
    Active Contributor
    February 21, 2026

    Whilst offers can be withdrawn at any time it is not good customer service to withdraw them shortly after promoting them. Or promote offers that you can't get, esp as i have been with id for many years. 

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    February 21, 2026

    It doesn’t give a good impression. You could call the sales team on 0800 049 0250 and ask if they’ll honour it. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    February 22, 2026

    Hi ​@Andym69 

     

    I apologise for the inconvenience caused by the offer no longer being available to you.

    You can contact our Sales Team on 0800 049 0250 to see if they can assist you with your upgrade.

     

    Michael Z
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.