I received an email 2 days ago about upgrading to the pixel 10a for 16.99 a month but when i go into upgrade the only one is more expensive. Is it false advertising or a glitch.
Question
pixel 10a 16.99
+6Hi
The deals shown in your app or online account are personalised based on what you’re currently eligible for, so if an offer isn’t appearing, it may be that it’s not available on your account at the moment.
If you’d like to explore your options further, you’re very welcome to contact our Sales Team via live chat or by calling 0800 049 0250, and they’ll be happy to take a look and talk you through what’s available.
Regards,
Gemma M
The iD Mobile Social Media Team
+26An offer can be withdrawn at any time. The current offer might not be available two hours hence.
Whilst offers can be withdrawn at any time it is not good customer service to withdraw them shortly after promoting them. Or promote offers that you can't get, esp as i have been with id for many years.
+26It doesn’t give a good impression. You could call the sales team and ask if they’ll honour it.
Hi
I apologise for the inconvenience caused by the offer no longer being available to you.
You can contact our Sales Team on 0800 049 0250 to see if they can assist you with your upgrade.
Michael Z
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