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Question

UPGRADE DEVICE RETURN

  • February 11, 2026
  • 2 replies
  • 24 views
martinmspeirs
New Contributor

Upgraded from Nothing Phone 2 to iPhone16 and device not working properly and I want back to Android.

 

How do I return it and select another device for my upgrade 

Regards, Martin 🇬🇧

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • February 11, 2026

    This isn’t CUSTOMER SERVICE; you need to progress via id’s CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 12, 2026

    Hi ​@martinmspeirs,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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