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New contract declined due to 'not having 90 days payment history' yet I've had an ID contract for close to 2 years now. What gives?

Forum|Forum|1 year ago
June 14, 2025
8 replies
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I am trying to take out a new contract for my daughter (who’s currently with 3) and have been declined by ID because I apparently don’t have enough payment history.

I currently have 2 contracts of my own with ID - one is 20 months old, the other is into it’s second month. ID won’t consider the older, still active contract to prove reliable payment history and insist on only considering the newer one.

I’m a little confused as to why and if an actual human being can make a decision instead on relying on ‘computer says no’.

Can anybody at ID help with this one please?

Best answer by WelshPaul

iD Mobile will want to see how you manage two lines over a 90-day period before allowing you to take out a third. I know it’s annoying, and as far as I know, only iD Mobile have such a policy when it comes to SIM only plans.

WelshPaulAnswer

Platinum  Contributor

iD Mobile will want to see how you manage two lines over a 90-day period before allowing you to take out a third. I know it’s annoying, and as far as I know, only iD Mobile have such a policy when it comes to SIM only plans.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

KapondrayAuthor

New Contributor

Ridiculous. I guess I’ll have to take my business elsewhere.

Thanks.

WelshPaul

Platinum  Contributor

Ridiculous.

I agree! As long as someone passes a credit check, what’s the issue? I suppose iD Mobile deals with a lot of fraudulent activity, which is why they have such strict policies in place. This is one of the reasons I left them and went with SMARTY for the best part of two years.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

KapondrayAuthor

New Contributor

Certainly puts a bit of a sour taste in my mouth for any future plans.

N

nnnnnn

New Contributor

I just had this happen to me. I have a £6 a month SIM only contract I only signed up to try out the network. When I tried to sign up for £30 a month for a new phone (and ID contract), I was told I need 60 days of payments - which would prove I can pay £6 a month. If I was a new customer, they’d now be getting £30 a month. Mad logic! It’s typical Carphone Warehouse though. I should have known ID Mobile would also be a bit backward. Clearly nothing has changed with these people since Charles Dunstone was in charge.

M

Michael Z

iD Mobile Employee

Hi @nnnnnn

Thank you for the feedback you’ve provided.

I sincerely apologise for the inconvenience caused by being unable to take out another contract due to our 60–90 day payment history policy. I completely understand how frustrating this must be.

Please be assured that I will pass your feedback on to management for review, particularly regarding the current policy.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

APRP

New Contributor

Same thing has happened to me. Now I'll just go somewhere else as my contract is over and my phone needs replacing now and not in 30 days. All because I bought a SIM only deal for my son a month ago. iD's loss not mine.

M

Michael Z

iD Mobile Employee

Hi APRP

Thank you for the feedback you’ve provided.

I sincerely apologise for the inconvenience caused by being unable to take out another contract due to our 60–90 day payment history policy. I completely understand how frustrating this must be.

Please be assured that I will pass your feedback on to management for review, particularly regarding the current policy.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.