I am trying to take out a new contract for my daughter (who’s currently with 3) and have been declined by ID because I apparently don’t have enough payment history. I currently have 2 contracts of my own with ID - one is 20 months old, the other is into it’s second month. ID won’t consider the older, still active contract to prove reliable payment history and insist on only considering the newer one. I’m a little confused as to why and if an actual human being can make a decision instead on relying on ‘computer says no’. Can anybody at ID help with this one please?

iD Mobile will want to see how you manage two lines over a 90-day period before allowing you to take out a third. I know it’s annoying, and as far as I know, only iD Mobile have such a policy when it comes to SIM only plans.

Ridiculous.I agree! As long as someone passes a credit check, what’s the issue? I suppose iD Mobile deals with a lot of fraudulent activity, which is why they have such strict policies in place. This is one of the reasons I left them and went with SMARTY for the best part of two years.

New contract declined due to 'not having 90 days payment history' yet I've had an ID contract for close to 2 years now. What gives?

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