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upgrade

Forum|Forum|6 months ago
February 27, 2026
9 replies
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Can I upgrade early

Best answer by Lamiya C

Hi @Amysy88 ,

Yes, early upgrades are possible with iD Mobile, but they depend on how close you are to your contract end date.

You can usually upgrade up to 2 months before your contract end date if you are on a handset contract.
For SIM-only plans, upgrades are generally allowed around 24 days before the contract expires.

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @Amysy88 ,

Yes, early upgrades are possible with iD Mobile, but they depend on how close you are to your contract end date.

You can usually upgrade up to 2 months before your contract end date if you are on a handset contract.
For SIM-only plans, upgrades are generally allowed around 24 days before the contract expires.

Lamiya

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D

Denise001

New Contributor

Would like to speak to an operator

Gemma M

iD Mobile Employee

Hi @Denise001,

How can we help you today?

Regards,

Gemma M

The iD Mobile Social Media Team

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Steve Bell

New Contributor

Am I qualified for a free update 🤔

Gemma M

iD Mobile Employee

Hi @Steve Bell,

Kindly note that iD Mobile do not issue any free updates. If you are referring to your upgrade, you would need to check that you are eligible and then contact our sales team to process your request.

Regards,

Gemma M

The iD Mobile Social Media Team

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K

KARENB36

New Contributor

Trying to upgrade me phone looking at the samsung S26. Upgrade price £39.99 upfront cost £29 for 25gb website price £36.99 upfront cost £29 for 50gb can I have the website deal?

Owethu M

iD Mobile Employee

Hi @KARENB36,

Thank you for getting in touch.

I believe the deal you saw advertised on the website was a new customer offer rather than an upgrade offer. Please note that upgrade pricing and new customer promotions can differ, and iD Mobile does not price match promotional deals.

However, our Sales Team will still be able to review the upgrade options currently available to you and discuss any suitable offers on your account.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250, and they’ll be happy to look into this further for you.

Owethu

M

munir

New Contributor

i am looking for upgrade offer

Hosai W

iD Mobile Employee

Hi @munir,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the upgrade.
You can contact the sales team on Live Chat Support | iD Mobile Network or you can call 0800 049 0250.

Thanks,
Hosai

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