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upgrade

  • February 27, 2026
  • 7 replies
  • 131 views
A
Community Member

Can I upgrade early 

Best answer by Lamiya C

Hi ​@Amysy88 ,
 

Yes, early upgrades are possible with iD Mobile, but they depend on how close you are to your contract end date.
 

You can usually upgrade up to 2 months before your contract end date if you are on a handset contract.
For SIM-only plans, upgrades are generally allowed around 24 days before the contract expires.

 

Lamiya

    7 replies

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • Answer
    • February 28, 2026

    Hi ​@Amysy88 ,
     

    Yes, early upgrades are possible with iD Mobile, but they depend on how close you are to your contract end date.
     

    You can usually upgrade up to 2 months before your contract end date if you are on a handset contract.
    For SIM-only plans, upgrades are generally allowed around 24 days before the contract expires.

     

    Lamiya

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    D
    New Contributor
    • Denise001
    • New Contributor
    • April 29, 2026

    Would like to speak to an operator 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Gemma M
    • iD Mobile Employee
    • May 1, 2026

    Hi ​@Denise001,

     

    How can we help you today?

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Steve Bell
    New Contributor
    • Steve Bell
    • New Contributor
    • May 6, 2026

    Am I qualified for a free update 🤔 

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Gemma M
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Steve Bell,

     

    Kindly note that iD Mobile do not issue any free updates. If you are referring to your upgrade, you would need to check that you are eligible and then contact our sales team to process your request. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • KARENB36
    • New Contributor
    • May 12, 2026

    Trying to upgrade me phone looking at the samsung S26. Upgrade price £39.99 upfront cost £29 for 25gb website price £36.99 upfront cost £29 for 50gb can I have the website deal?

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • May 12, 2026

    Hi ​@KARENB36, 

     

    Thank you for getting in touch.

     

    I believe the deal you saw advertised on the website was a new customer offer rather than an upgrade offer. Please note that upgrade pricing and new customer promotions can differ, and iD Mobile does not price match promotional deals.

     

    However, our Sales Team will still be able to review the upgrade options currently available to you and discuss any suitable offers on your account.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250, and they’ll be happy to look into this further for you.

     

    Owethu

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