Early upgrade offers and existing contract.

Hi ​@IAMWright23,

Thanks for your message.

When you take an early upgrade with iD Mobile, your existing contract doesn’t simply continue alongside the new one. Instead, your old contract is effectively replaced by the new upgraded agreement. Any remaining balance on your previous device plan is not ignored, and you may still be charged for any outstanding costs as part of your final settlement.

In most cases, this is handled in your final bill, and depending on your billing cycle, you may also see a pro-rata adjustment for the partial month where both plans overlap.

We are truly sorry for delayed response. Kindly note if you upgrade your old contract will be converted to the new one so you will be charged a pro rata amount.

Thanks,

Kwanele

My upgrade is due on the 12th of may. I have no more to pay off on my phone. Can i upgrade now 

Hi ​@Gsnells10,

Thank you for reaching out to us, please accept my apologies for the inconvenience caused as the system does not allow early upgrades and upgrades can only be processed when the account is eligible for one.

Thanks,
Hosai