data and signal issues for weeks | iD Mobile Community
Skip to main content
Question

data and signal issues for weeks

  • August 6, 2025
  • 17 replies
  • 210 views

I've been with ID for a few months and everything had been great. 

But its now been over 8weeks since my issues first began. It started with losing data and signal which meant I couldn't make or recieve any calls. This was the point where turning my phone off and back on fixed it. Now I lose signal every other minute and the quality of my calls are really poor (either I can't hear the person or they can't hear me or it's crackly) even when I am home (where the signal was absolutely fine) I can't get any signal. 

I really don't want to leave ID as it's such a competitive price and the benefits are really good (such as the data rollover) however if this isn't resolved I will need to look elsewhere. It's been months and I'm getting increasingly frustrated that I can't use my phone for even the basics.

 

Device: S22 Ultra

Postcode: BA1

17 replies

Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 6, 2025

Hi ​@Fincst22  thanks for bringing this to our attentention.

Could you please share the full post code with us? Are you using 5G or 4G?


  • Author
  • Active Contributor
  • August 6, 2025

Ba13de 

I have both and it interchanges depending on the signal and where I am and if 5G is available 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • August 6, 2025

Thanks ​@Fincst22 

Our system hasn’t reported any issues in the area, and 4G certainly looks the better option.

Do you have VoLTE and Wi-Fi calling enabled? 

Have you tried a replacement SIM - How do I get a replacement SIM or eSIM? | iD Mobile Community


  • Author
  • Active Contributor
  • August 6, 2025

I do have WiFi calling enabled, however I am relying on my data and signal to be available when WiFi is not


  • Author
  • Active Contributor
  • August 6, 2025

I also chose ID over my previous provider as 5G was available and previously worked


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@Fincst22, sorry for any confusion above, however, there does appear to be an issue in your area currently.

 

I can see that Three UK are currently working on the network in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to be finished working on these improvements as soon as possible.

 

We'll add any further updates here:

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

Therefore, we’d expect weaker signal here whilst this is on-going I’m afraid.

 

Just to check, have you tried resetting network settings?

 

Thanks,

Tyler

 

 


  • Author
  • Active Contributor
  • August 7, 2025

Thanks Tyler, yes I have


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@Fincst22, no problem at all.

 

To confirm, you’ve had these issues on and off for 8 or so weeks now, is that correct?

 

Is this the first time reporting it?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 7, 2025

Hi Tyler,

 

Yes, it's the first time reporting it. 

It would resolve itself once in a while, so I'm always optimistic that's it's been permanently fixed


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@Fincst22, thank you for confirming, and sorry to hear that. What plan are you on with us currently, 1-month rolling, 12-month or 24-month? Also, is it SIM only or a handset contract?

 

Thanks,

Tyler

 

 


  • Author
  • Active Contributor
  • August 7, 2025

Hi Tyler, I'm on monthly rolling, I believe, on a sim only


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hi there ​@Fincst22, no problem at all. If you’re on a month-rolling SIM, then of course you’d be welcome to leave when you like. Therefore, as mentioned, I see work is on-going in your area as mentioned. Would you like us to PM you and ask our technical team for an ETA on the work in your area, and then you can decide what to do from there?

 

Thanks,

Tyler

 

 


  • Author
  • Active Contributor
  • August 7, 2025

Leaving would ideally be the last option. If you can provide a timescale that would be very much appreciated 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 7, 2025

Hey there ​@Fincst22, of course we wouldn’t want you to leave, but of course you’re more than welcome if we can’t provide a resolution. We’d be happy to try work out an ETA for you.

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler


Forum|alt.badge.img
  • Active Contributor
  • August 7, 2025

Yep, I’m down AGAIN.

Also lots of websites won’t open on Three/ID network. 
Had a complaint open for weeks and STILL IN THE DARK!

 

I'm housebound and NEED connection. Home WiFi a ridiculous 11mbs on a good day and copper wires deteriorating all the time. It’s so bad companies are withdrawing service from my area. So the frequent and prolonged mobile data and call outages are not tenable.

 

Tomorrow I’m contacting the complaints team AGAIN and this time I’m going to request they allow me to leave contract early without fees. 
 

I can’t live like this. Too dangerous and distressing.

 

And before customer service blames my phone and asks about resetting network settings, I know Three is yet again having prolonged issues in my area. You can’t keep letting this happen. 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 9, 2025

Hi there ​@Etsu, I have responded to your other post now. Please respond there to avoid confusion.

 

Thanks,

Tyler


Forum|alt.badge.img
  • Active Contributor
  • August 10, 2025

Done