Hi ​@Fincst22  thanks for bringing this to our attentention.

Could you please share the full post code with us? Are you using 5G or 4G?

Ba13de 

I have both and it interchanges depending on the signal and where I am and if 5G is available 

Thanks ​@Fincst22 

Our system hasn’t reported any issues in the area, and 4G certainly looks the better option.

Do you have VoLTE and Wi-Fi calling enabled? 

Have you tried a replacement SIM - How do I get a replacement SIM or eSIM? | iD Mobile Community

I do have WiFi calling enabled, however I am relying on my data and signal to be available when WiFi is not

I also chose ID over my previous provider as 5G was available and previously worked

Hi there ​@Fincst22, sorry for any confusion above, however, there does appear to be an issue in your area currently.

I can see that Three UK are currently working on the network in this area at the moment. We're sorry for any disruption this may be causing.

We hope to be finished working on these improvements as soon as possible.

We'll add any further updates here:

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

Therefore, we’d expect weaker signal here whilst this is on-going I’m afraid.

Just to check, have you tried resetting network settings?

Thanks,

Tyler

Thanks Tyler, yes I have

Hi there ​@Fincst22, no problem at all.

To confirm, you’ve had these issues on and off for 8 or so weeks now, is that correct?

Is this the first time reporting it?

Thanks,

Tyler

Hi Tyler,

Yes, it's the first time reporting it. 

It would resolve itself once in a while, so I'm always optimistic that's it's been permanently fixed

Hi there ​@Fincst22, thank you for confirming, and sorry to hear that. What plan are you on with us currently, 1-month rolling, 12-month or 24-month? Also, is it SIM only or a handset contract?

Thanks,

Tyler

Hi Tyler, I'm on monthly rolling, I believe, on a sim only

Hi there ​@Fincst22, no problem at all. If you’re on a month-rolling SIM, then of course you’d be welcome to leave when you like. Therefore, as mentioned, I see work is on-going in your area as mentioned. Would you like us to PM you and ask our technical team for an ETA on the work in your area, and then you can decide what to do from there?

Thanks,

Tyler

Leaving would ideally be the last option. If you can provide a timescale that would be very much appreciated 

Hey there ​@Fincst22, of course we wouldn’t want you to leave, but of course you’re more than welcome if we can’t provide a resolution. We’d be happy to try work out an ETA for you.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Yep, I’m down AGAIN.

Also lots of websites won’t open on Three/ID network. 
Had a complaint open for weeks and STILL IN THE DARK!

I'm housebound and NEED connection. Home WiFi a ridiculous 11mbs on a good day and copper wires deteriorating all the time. It’s so bad companies are withdrawing service from my area. So the frequent and prolonged mobile data and call outages are not tenable.

Tomorrow I’m contacting the complaints team AGAIN and this time I’m going to request they allow me to leave contract early without fees. 
 

I can’t live like this. Too dangerous and distressing.

And before customer service blames my phone and asks about resetting network settings, I know Three is yet again having prolonged issues in my area. You can’t keep letting this happen. 

Hi there ​@Etsu, I have responded to your other post now. Please respond there to avoid confusion.

Thanks,

Tyler

Done