HiCan a member of ID please sort this out for me so I can access the offerThank you

Hi there,I switched my number over to a contact with ID mobile last week (which completed on Friday last week) and I now can’t receive texts or calls like most people. However when I look at my phone number on my phone, it’s showing that my number linked to my phone is the one that came with the SIM card and not the number I moved over. Can anyone please help? Many thanks ☺️ 

I have had trouble since 6pm last night. How much longer? Not great customer service is it

I have to make urgent calls so how long is the network down for? I’ve got to call my dr, hospital and my granddaughter after school as I don’t have a landline nor any other phones 

I guess that I'm not the only user that has no access at all to any services.  Despite report stating that this is only impact calls, texts and App I have had no access to mobile data either since early this morning.

Is there anyway I can cancel my contract without incuring costs. I don't mind paying the remaining cost of my device put not the calls or net as I would be changing to another provider. I've missed 2 hospital phone appointments now because of the service been down. Today's one was for my daughter and we have been waiting 3 months for. I'm very disappointed with the service always having signal problems  

How does one  get hold of ID Mobile ?   Try LIVE CHAT….never get to a person.  Service Status...returned error… nothing comes back. When looking at network status in the community….it says calls not working but text is.  Actually all are not working for me.How do I even report an issue when ID Mobile is unreachable?

What is going on I can't even get hold of my kids  Even my work number is down Full day What is going on

I posted my trade in over a week ago on the 13th of June. According to the tracking by Royal Mail it’s been at the Royal Mail Delivery Office since the 14th of June and hasn’t had an update since then. I’ve used the prepaid label and have emailed TradeUpHelp@currys.co.uk but I haven’t had a response yet. Is there anything else I can do?

The lack of service is v annoying...where is the compensation.

I purchased my phone on 05/06/2024, as part of a 24 month contract from ID mobile and I am still waiting for it to delivered by DPD. Three times they have attempted to make the delivery to my house, or so they claim, and all three times I have been at home. No doorbell or knock has been heard at all, they haven’t even got out of the delivery vehicle. On two of the three deliveries, I  have actually tracked the vehicle using the DPD app and stood in my driveway waiting for the arrival of my parcel only to see a vehicle, stop, take a random picture, then head off. Shortly afterwards I have received a text informing me that an attempt was made to deliver my parcel and nobody was available so I should reschedule the delivery. The three pictures they have sent me bear absolutely no resemblance to my property at all. Trying to contact DPD to discuss the problem or arrange a possible collection, or a delivery on a Saturday has proved impossible. Likewise with ID mobile, no constructive hel

I went to the island of Corfu in early June this year, knowing that Greece and its islands are in my roaming group. At the Corfu airport, my phone correctly showed as being in Greece. I then drove to the north of the island at which point my phone said I was in Albania and charged me £23.I've repeatedly contacted ID Mobile Complaints staff only to be told by various ID Mobile individuals that Corfu isn't a Greek island, or there's nothing they can do until I've paid the money, or someone would phone me back, but never did.How do I get ID Mobile to admit they have made a mistake and not charge me for something that never occurred?

I can’t call family that lives in the USA, but I was able to do it before.  What’s changed?

When office calls or family they have to ring twice before I answer? Please help  Thank you Trudi 

When is this situation expected to be sorted. I am self employed and I have already lost a days pay.  Is there Compensation for my lost wages .

There is a suggestion that ID have no liability for the downtime since their contract in someway provides exemption for themselves, however under UK law there are several key pieces of legislation that prevent this, primarily the Consumer Rights Act 2015 (CRA) for consumer contracts and the Unfair Contract Terms Act 1977 (UCTA).If enough people coordinate to take action then good outcomes can be realised for customers. If you are in favour of being involved in action against ID for compensation during this outage, then I suggest you leave a comment below.

Not been able to make a call for hours nowAlso cannot login to myidmobile, just get blank page.  Used multiple browsers on different PCs - same result.WHY?

URGENT - WiFi calling not working here and have urgent NHS calls to make about ill relative

No calls, no information. Terrible service. I missed several important calls today, what compensation are you offering?

As of 25th June 2025 I have been unable to make or receive calls since 0800hrs it's now past 12 and still nothing , I've tried to reach out via live chat that doesn't work either. I am missing very important phone calls and I cannot even return them calls cause their not even a dial tone. It's silent. What on earth is going on that's nearly 5 hours my phone been down & nothing from ID informing us of any outages or even an apology. Their website & Voice call services are both down.  

Ridiculous, unable to make or receive calls. This is the second extended downtime period in a relatively short period.  I think I’ll go back to O2 when my contract ends, iD / Three are poor providers.

I’ve tried calling someone this morning - I’ve full signal and 4G and there was no connection. What’s going on? The last time this happened there was an issue with the ID network 

Having issues all day, can't receive or make calls.  I had to check for a medical appointment and I had to use someone else's phone to call.  

Still unable to make calls when is the going to be sorted out???

10 hours in and still no phone or sms. I have just seen that I have a message in recorded messages, and I am unable to access it. At a time when I am waiting for news on medical tests and scans, I could have done without the stress that this is causing.