Community Archive.

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside. My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

Hi, I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone and credit card contracts set up using my details with various providers. Can you please let me know how I report the fraud and shut the 1D account as soon as possible? Many thanks.

Hi Folks, I am a new customer. I can’t see how to enable 2FA on my account How do I do this? Thanks

Hi there, can anyone shed some light on my issue? I recently joined ID mobile on contract, and have found it good so far, with the exception of one thing. At night (but also occasionally during the day) my internet drops. If I’m on Facebook for example, it comes up with a message at the bottom saying not connected to network, followed by another message saying connection restored. Constantly, like every 5 seconds or so changing from one to the other. I can’t play live games because of this issue either. I was with a provider before joining ID, which also uses the Three network, and never come across this problem. I used my old sim in my new phone for a couple of days whilst waiting for my number to change over, and it didn’t do it then. I have a full signal and 5g and it still does it. Practically every night. I’m lost! Thanks for any help in advance!

I have had my Sim since Saturday, and the port went through on Monday, in my About Phone the number has changed to my ported number, the one I wanted, but in RCS Chat it will not change, no matter what I do. I have followed every instruction I have found and still the number that the Sim arrived with is the only number that RCS Chat will use Why is it so hard to sort these issues? I left Smarty after a month because of this failure, I don’t want to have to do it again! Some people are getting messages form the SIM number supplied, not my own ported number i have had for years!

Received a text message saying that my SIM activation was in progress and then lost signal. Came as a bit of a surprise as I hadn’t changed SIM cards. Straight onto the online chat and informed that my number was in use and had been calling my bank. Assured that the number had been blocked (I now know this wasn’t the case as it will still in use by scammers after the end of the chat message). Advised to get a new sim card and swap it back and assured that the scammers wouldn’t be able to reverse this. After completing this regained control of my phone number. Next day another text message saying that my switch request had been received. Straight back on to online chat to be told that my concerns would be forwarded to the ‘technical team’ and they would get back to me with in 24 - 48 hours. Pointed out that this needed to be escalated urgently only to get the same response. Of course 3 hours later my number has been ported elsewhere with no intervention from ID mobile to prevent it. On the online chat again to update to be told that the technical team hadn’t responded yet and would get back to me within 24 - 48 hours. Quite frankly this timescale is completely useless when a customer is trying to prevent an ongoing fraud. Better that that though, even though that timescale has passed no one had been in contact with me from ID Mobile. Looking at previous cases it seems the only way to get any response is to publicly complain on here. I could go back on the chat but have no confidence that anything will be done.

Have been reading about so many number porting issues, seems to be a bit of a lottery, as my wife and son have had no problems so far. I should have had my Vodafone number ported to iD yesterday and even though my Vodafone number and account has disconnected, porting has yet to happen. Contacted various live chat agents yesterday (got cut off twice) who after suggesting it was a PAC issue with Vodafone, later admitted there was a “porting issue!!” found on my account and that Technical team would expedite my problem but take up to 48hrs to resolve. I did lodge a formal complaint last night which takes up to 7 working days to be looked into! My question is has everyone had their porting issue resolved eventually or should I be considering the fact that my old number is lost forever and I will have the laborious task of informing everyone I have contact with of a phone number change.

My sim card isn't working in my phone, but works in other devices

Hi, bought the Mexico roaming and it's trying to connect to AT&T but keeps being up a stupid login page which then directly gives me this message - paying an already extortionate amount for this to not work is taking this piss - any ideas anyone?? Currently connected to hotel WiFi before someone asks how I'm sending this 😂😂

When I took the plan out it offered 3 months, yet no email to say how to activate or get the offer., NO emails received with offer or when Sim arrived. Site is very poor in it’s setup - no live chat etc

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

I am currently in NZ. I have purchased a 10 day roaming add-on from ID Mobile. Roaming is activated both on my Android phone and the ID Mobile app, but I still cannot access data services. When I try to access data, I get a notification saying that I 'may be out of data for Spark NZ (or whichever other network I manually choose)' and am asked to sign in. When I follow the link, I get timed out (because I'm not connected to the internet). Can anyone help me please?

Hello friends :D A few weeks back, I set up direct debit for ID mobile rolling monthly account to try out the service as it seemed to be slightly too cheap to be true. I have been unable to register an online account because the page is broken (and always reads right to left, partially in Hindi for some reason) after trying it on the most recent stable desktop releases of firefox, chrome and brave, as well as the most recent android release of chromium. The SIM card did actually arrive after a couple of weeks, but at this point I have zero intention of using it or ID mobile’s services. I have cancelled my direct debit from the bank end but cannot do anything to cancel my monthly rolling contract with ID because it is not possible to register the online account. ID are now sending mildly threatening emails about harming my credit rating because I cancelled the direct debit. Please could an ID representative advise how to end my contract without access to an online account.

My pac code has expired and I’ve been disconnected I need a new pac code to transfer my number to another provider

Good morning, I’m in California for business and I have purchased the package to let me roam (USA 5 days roam beyond). I’ve followed the troubleshooting tip and it still doesn’t work. I need internet for navigation and am going to have to get a eSIM. Could I get a refund of the roam pack please as it doesn’t work. Thanks, Stu

Hello, Wondering if anyone can help. I've landed in Marrakech, paid the £20 for 5gb of data for 5 days. Which I'm told I'll connect to a local network. I'm getting nothing!!! I'm using the patchy WiFi of the hotel. Just need it for moving about the old town. I've tried, auto selecting networks, manually selecting, Restarting, turning off and on. Nothing is working. Am I missing something or have I just been sold a dud add on that wouldn't work? Any help would be appreciated G

When clicking on the link to redeem the offer, get a URL Can Not be found error message. Could someone from ID Mobile help please?

I have paid for data but it does not work, can I have acrefund please?

How do I speak to a live person at IDMobile?

I bought a £20 roaming package from ID mobile yesterday I’m an ID mobile customer I landed in the US and I cannot get mobile data to work. My phone connects to the US networks but websites do not load I have followed all the steps on the “I'm abroad and Roaming is not working. What should I do?“ article and still have the issue - please help as I am travelling for work and need a functioning mobile internet service I feel I’ve paid for a service that you haven’t provided thank you

I'm currently 12 months into my 24 month contract and have been without any signal, data or access to my account for the last 24 hours. I would like to cancel my contract as I need a more reliable network. If I cancel, will I be charged an early contract cancellation? If yes, how many more days do I need to be without any signal, before I am able to cancel my contract free of charge? I note there is no advise for this on ID mobiles website. I cannot pay for a service that I am not receiving. Also, the complaints procedure is by far the worst I have used. I've just finished a call after waiting for 45 minutes to get through to be speak to someone with a voice delay on the call to raise a complaint. Many thanks

I joined Id mobile beginning of November, moved across my old three number to the new sim and handset from Id Mobile. Ever since I have not been able to send sms texts to android phones. I can make and receive calls, use iMessage, data is all fine and receive texts from Androids but I cannot text them back, the message just keeps saying not delivered in red and “message sending failure”. I have raised this issue on live chat twice and was told to wait 72 hours for the tech team/ complaint team to respond, to which they haven’t. I then re contacted live chat and asked for a new sim to be sent out to try that in case the sim was faulty, I put new sim in and it’s still the same. Took the sim out, phone off for half an hour and back in and still not working. I have the iPhone 13 and I have done all of the reset network settings and all the usual tests by turning off iMessage and on again, putting phone into airplane mode etc, full network resets everything and still not working. The phone number is the correct one in the iMessage settings etc too. I have searched the community hub and seen a port split being mentioned, I’m wondering if there’s an incomplete/fault between changing over to id mobile from my old three contract as everything else works fine. I just want to be able to send sms text messages back to relations that are on androids, which I pay for but cannot do? Live Chat can’t help as when they say someone will be in touch no one has been, can anybody here help me please ?

I've paid £20 yesterday for add on data in Australia. It hasn't worked. I've checked roaming is on. Please can someone help with what to do. I've seen lots of questions about this already but cannot find how to make this work.

I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used. this is the latest speed check I’ve done and to say I’m not happy is an understatement! anyone have any clues?

I've deleted my esim off my phone as I was told by an agent that I would be able to reinstall it again after I've deleted it. This was after a discussion about network issues I was having. He advised me that reinstating the esim can improve network problems. I contacted live chat and because they can't send the OTP to my phone, they won't provide me with a new esim. This means I now have to go to a Currys store or wait for a new physical SIM to be delivered. Is there any other way around this without having to go to a store or wait for a SIM to be delivered? Thanks.