Getting started with iD.

I ported my number to ID mobile and imessage and facetime do not work. So i have tried numerous times now where i have: signed out of imessage / facetime switched off imessage and facetime deleted network settings restarted phone, and switched the services back on and still nothing. I get “An error occurred during activation. Try again.” Works fine with email but not my phone number so know its an ID mobile issue trying to connecting to apple system, before it was trying to activate as would see a spinning sign next to my number but now it just fails activation immediately. I also asked for a new e-sim but that also did not fix the issue. I have raised a ticket with ID mobile but its been 3 days now and no update. I have seen other threads with similar issues, like this one: I told the customer rep that this person sooper got tech support to fix this issue and they managed to resolve it, took some time to get them to raise the ticket which they did, but unsure what to do now, has anyone managed to get it working and how? It was working fine on Vodafone and EE, seems the issue is with ID mobile. I have another sim (Three Pay as you go) and got it to activate on that network to, but unsure what ID does to prevent the system to talk to Apple systems, very strange that a lot of people have this issue just with this network

I have the right transaction number from my welcome email I have entered my PAC and old and new MSISDN I am getting an error message each time at the top saying it failed It looks like the service is down

Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD. Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises. Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off. Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone. Am I doing something wrong?

RCS chats problems has not accepted transferred number. I verified the number and it is stuck on setting up.

Hi! I’ve requested to switch from Lebara to id Mobile via PAC and I’ve linked the bank account to id mobile, but apparently I’ve not received via mail any information… how do I know “where” is my number? Is ID mobile doing the switch or not? Is there any customer support? Thanks.

I have a s24 phone it is not charging properly ..it goes off and on charge when cable in. I have tried different cables

Hello, I recently transferred my mobile number from O2 to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number. The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following: My number is correctly set in iPhone settings (Phone > My Number). I can send and receive regular SMS and calls. I can send an SMS to Apple’s activation number without issues. I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime. It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing. Could you please verify: That my number is fully registered on your systems after the port. That outgoing international SMS and CLI are properly configured for my number. Whether a new eSIM could help resolve the issue if the current one was not updated correctly after the port.

Help. A while ago I experienced issues with my mobile phone ‘IIIF150 Raptor’ - this isn’t on the iD Mobile compatibility list. Despite my old Three PAYGO SIM working fine (same network?) on both VoLTE and VoWifi. See: I wasn’t too worried at the time as I rarely made / received calls. Problem is that now I have been diagnosed with cancer (Lymphoma cancer and bowel cancer - 2 separate cancers how lucky?) and am now receiving chemo and soon surgery. I now need to keep in contact with consultants, doctors, and Macmillan nurses. My phone only works in around 1 in 10 calls on VoLTE, and not at all on VoWiFi. This is a right royal pain in the butt. I’m on a 2 year iD contract that started in December 2024. Surprisingly, the fact that handset compatibility is such a big deal for iD there was no warning about compatibility when I took the contract. In our family we have 2 other iD SIMS that my wife and son use - their handsets are compatible - so these are fine. Since Three can mange VoLTE and VoWifi on my phone, can this model be added to iD’s compatibility list (I’m guessing iD have implemented some kind of positive exclusion for non-compatible phones?). Otherwise how can I get out of my contract and sign up with *any* of the other operators all of whom support my phone. I appreciate this is a lengthy whinge, but I can’t afford to buy another contract and maintain the iD3 contract at the same time. Thanks.

I ordered a phone and 24 month contract last Thursday. I entered my billing details (home address) and delivery details (work address). I got a notification on Saturday that my order was being delivered, an iPhone 16 Pro Max and received a subsequent email from DPD with the pin code. I then noticed that it was being sent to my billing address and not the delivery address as requested. I wasn't home on Saturday as I was away for the weekend but I notified my husband and gave him the pin. He said he had to go out at midday but would collect it if he was home. When midday arrived and he wasn't home I checked on the delivery and it said my delivery was number 165 and the driver was on number 40. So I rescheduled the delivery and paid DPD £4.99 to deliver on Tuesday between 12 and 6pm, when I knew that someone would be home to collect it. DPD still attempted to deliver the parcel and asked a resident in another flat for the pin code. Of course they didn't have it. So it got returned to the DPD depot for deliver on Tuesday. Om Tuesday morning it checked the status update on DPD and it said it was being returned to Currys! Obviously this is ID mobiles supplier. I contacted DPD who said I needed to speak to ID. I started a live chat and the customer service operator said they would get it redelivered. I asked when, they couldn't tell me. The next day the order was still being delivered to Currys and to add insult to injury I received my first bill for a service I am unable to use which gets debited in 3 days. I once again spoke to a customer service agent and they said the same thing but couldn't give me any further information and ended the chat rudely when I suggested alternate options like a pickup point where I could show my ID or send to my work during work hours (which I had placed in my original order and ID ignored). I spoke to another agent who did the same thing. They dont care, they have no ability to escalate to a manager to have this expedited, and there is nothing I can do to effect anything. Today the order is still "being delivered to Currys" with no idea when I am going to get my phone or Sim card. This is the WORST customer experience I have ever experienced from a TelCo. Where is my phone? What is happening? Why can't I collect it from somewhere? Why can't you send to the delivery address I requested? Who is giving me back my £4.99 and who is taking responsibility for the terrible service that your logistic provider is offering? I work in retail ecommerce management and have 15 years of experience and I would NEVER use DPD for this reason. If my customer service team treated a customer like this Oliver a £20 pair of underwear or a £120 dress I would be appalled, but we are talking about a £2000 iPhone and a 2 year contract. ID needs to review this process and get their act together. I'm considering cancelling my.contract and getting my money back. If this is how they treat new customers, god help us if I need anything over the next 2 years. I will definitely.bw sharing my experience across all review platforms if this isn't resolved by the end of the week and I encourage other customers reading this to also do the same.in a saturated telecom market and with so much competition, continuing to treat customers like this wont do anything.for them but have customers vote with their feet and go elsewhere.

I’ve ordered a new eSIM, part of the purchase process is PAC code which I submitted. I like the new number I recieved from ID Mobile. How can I cancel the PAC code to keep the number provided by ID mobile?

Hi, i ordered a new phone yesterday. I have an irder number 1... but have not had email confirmation or payment taken for upfront cost. Can you please confirm order has gone through. Thanks

Primary says no service & won’t ring out & I can’t text message on my new iPhone with eSIM, any suggestions please?

I just signed up to a SIM only contract last night and received my welcome email. Including the TRANSACTION NUMBER but no mention of a ID MOBILE NUMBER. According to iD Mobile “You can find your iD Mobile number on the receipt you received with your plan or in the welcome email we sent you the day after joining iD.” I tried downloading the app hoping it would be there - but it’s not. And… I need the iD mobile number to complete setting up my account. I really want to transport my old number across and I have a PAC code but I cannot complete the transaction until I determine the iD mobile number. Thank you for any suggestions…Question to iD Mobile.. why do you not display the new mobile number as your Easy To Transfer information says…?

Hi - I joined ID mobile last Monday. All seemed to be fine. Wifi calling working happily. Then on Friday I ported over my old number from EE. Ever since then wifi calling has stopped working. I have a Pixel 6. Android is up to date. The SIM settings are all correct. I’ve rebooted the phone a few times. Occasionally wifi calling works for a moment after reboot, but more often it doesn’t work at all. Any help would be much appreciated!

Do I have to activate my e sim with a transfer

I’ve received my PAC number and entered it along with the other required details, submitting everything as requested. However, I received an error message indicating there’s an issue with the information I provided. I don’t understand what the problem is, as I’ve double-checked everything and confirmed that all the details are correct. I even tried submitting the form from my computer instead of my phone, but the same error still appears.

hi I have recently join ID mobile recieved my new phone but there's is a promotion of Samsung air bud did not recieved yet

Hi, I am unable to activate the esim, this is what shows up

Speak to agent

Hi I ordered 3 Sims but have received transaction numbers for only 2. pls can you send a 3rd transaction number

I switched to ID Mobile few days ago and since that I've been unable to receive OTP's/verification codes. I cant login into my work profile not mention a banking etc. URGENt!

I recently ported my old number across which was completed however I am not receiving text messages? I have looked at the advice on here and tried everything but still not working??

New iPhone 15 and ID contract with physical sim and New number phone working perfectly. since the port of my old number can no longer receive OTP from my bank and other apps inc apple. my phone will not verify my phone number. I have tried every conceivable solution found in internet and on the screen share with apple customer services and replacing the physical sim with an eSIM to no avail. I am convinced that since resetting my old iPhone 11 and selling it on eBay somehow it still shows as a device on my appleID with my phone number connected to it. I think that’s creating a conflict trying to use the same number in 2 devices and be of security settings I cant delete the old phone from my account unless I’m using said phone. I’ve even emails the new owner via eBay but they are not responding. apple disagree but can’t solve it. Id as a last resort can I be given a new phone number please and see if that solves it.

My PAC transfer seems to have completed successfully, I tested text and voice between two of the numbers I have, no issues, and data isn’t an issue either. When I try to check out my shopping cart the OTP from Sainsbury’s Bank isn’t coming through. I cannot log into the Sainsbury’s Bank website either. Is it just a matter of time, since the PAC transfer only completed at about 1600 today?

I'm confused about why I keep being asked by my customers, whether I've changed my number, as every message I'm sending is looking to them, like it's coming from the id mobile sim number, despite the fact that I've had my giffgaff number ported over with my PAC, it's not just irritating, it's super annoying! Please!!! Sort it out, or at least tell me how to!