So, I decided to switch from EE to ID Mobile.  The website says it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same.  The website does say it may take a while.  However, my eagle-eye spotted that the paperwork had quoted the SIM number I would receive, but it did not match the one that arrived.  So, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  Tues 29th -> With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to reply but after 2hrs (yes really) I am still without my old number… which is playing absolute hell with 2-Factor Authentication across business, personal and finance accounts.  Strangely during the chat, I got an email saying my switch had occurred… yippee I thought… but dismay as nothing had changed.  In this ‘day & age’ you would think that this could be sorted in just 5-10mins and with a few taps of a keyboard by the support staff.  Its now Wed 30th and my number still hasnt ported  

Someone please give me hope and tell me that this will resolve itself within another 24hrs.