Getting started with iD.

new here 1st time useing my e-mail & number , web page not let me in ,

I have pac, new mobile number and transfer code, when I attempt to transfer I get the message 'something went wrong' and it fails to work. I tried setting up the new Galaxy. Two problems - it won't transfer anything from old to new phone (WiFi or cable, neither works), when I try to set up the new phone and enter my new mobile number, the verification code doesn't arrive. I'm starting to suspect my SIM isn't registered with the number ID sent. Bottom line, I'm stuck and frustrated. This needs sorting out today or I'm getting in the car to Carephone Warehouse/Currys to get my money back

Bought a 12 month data only sim for my brand new iPad Air at Currys shop 4 weeks ago, went abroad (Greece) no roaming. Came home, went to Curry’s shop who contacted ID but no resolution. Problem is can’t get a PIN code to activate ID app because iPad won't receive texts. Been to Apple shop and they say that they don't support ID mobile. I find on this website a statement by ID employee (Tyler) who states that ID “ don’t support cellular functions with our SIM cards in any devices outside our approved handset devices”. I have tried to cancel my contract but told not possible. An obvious case of mis-selling. Next stop Trading Standards. Unless someone can provide a solution quickly.

Trying to register with my phone number but already have my wife's on my email.

I can not find an email with my transaction number in anywhere please can someone help me so I can switch over my number

Love chat

My daughter has set up her new iD eSIM on her iPhone (received yesterday) but isn’t getting any service. It worked for a few hours then totally stopped working. In her settings it lists Cellular Data but we’re in the UK so it should say mobile data. We’ve tried everything so any help would be hugely appreciated! Thank you 🙏

Why is my switch to idmobile delayed with more than 7days already gone

How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted.

Message saying Voice mail not available on my service

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it. Any advice? Thanks, Leigh

Hi I currently pay for my own contract and my father's contract with ee mobile I've moved my father over to id mobile as his contract finishes before my one did but I'd mobile won't let me take another contract out before a minimum 60-day payment history is there anyway around this as my contract finishes with ee on the 4th of May

So, I decided to switch from EE to ID Mobile. The website says it’s easy and i can keep my number. I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4). My paperwork arrived in an email and all seemed good. The new SIM arrived, and I awaited the 28th. My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same. The website does say it may take a while. However, my eagle-eye spotted that the paperwork had quoted the SIM number I would receive, but it did not match the one that arrived. So, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web). I believe the incorrect SIM has caused the whole process to collapse. Tues 29th -> With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to reply

I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again. This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

So, I decided to switch from EE to ID Mobile. The website said it’s easy and i can keep my number. I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4). My paperwork arrived in an email and all seemed good. The new SIM arrived, and I awaited the 28th. My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported). The website does say it may take a while. However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived. So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web). I believe the incorrect SIM has caused the whole process to collapse. With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘human’ to

Hi I have set up is mobile chat function and use Facebook to get in. However I miss typed and put the wrong phone number. However so I fix that.

I've read various people having this same issue. I recently moved from ee to id mobile and so trying to set up answering machine. It says to enter a pin tried all my memorable dates, codes, pins all not acceptable, tried 0000, 000000, 123456789, 987654321, and lots of other obscure combinations including complete random selection and all unacceptable

Can I have a chat with somebody

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network.

It has usually let me sign into the app with face recognition but recently it signed me out and when i put my details in it says they are in correct i’ve tried changing my passwords and everything and it’s also saying they don’t have any records of my account when i put my DOB and name etc anyone know how to fix this?

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

Hi I'm new to id mobile. I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers. But only one sim card has changed over. They both should have changed on the 17th as ordered. Any help would be great. Thankyou I ordered them at the same time