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Getting started with iD.

New to iD and have a question? Ask it here!

  • 496 Topics
  • 1,721 Replies
496 Topics
Kate Tarrant
New
 Contributor
asked inGetting started with iD.
my phone doesn’t work to make calls
Hi, ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do? thanks
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Kate Tarrant
Harry Allen
Community Member
asked inGetting started with iD.
I ordered an eSim about 45 minutes ago and it hasnt arrived
As the title suggests. I ordered an eSIM (£18pm Unlimited data) about 45 minutes ago but I haven’t received any emails confirming the order. Did the order go through?
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WelshPaul
Euroboy
New
 Contributor
asked inGetting started with iD.
Apple Music/Arcade Offer - UID Missing or incorrect
Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance.
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Ashley James
Community Member
asked inGetting started with iD.
Unable to Set up Id account
As title says I am unable to set up id account, My number has changed to my old one using my PAC code which the site doesn’t recognise. Now I am able to start the process using the number that came with the phone unfortunately it then says we will send a 1 time pass code to your mobile number which is the the one that came with the phone that doesn’t now exist…. Going in circles here.
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Tyler C
B
Active Contributor
asked inGetting started with iD.
Port not completed as expected
I switched just over a week ago and sent my code to switch my old number the port was due on the 16th of this month and it still has not ported but I did notice today that my old number account (Lebara) is deactivated as it won’t let me log in or recognise my details. When is my old number coming as it has halted access to slot of important things.
376
Tyler C
Philip Sahu
Community Member
posted inGetting started with iD.
Using my phone once switching over to ID
I have switched provider to ID mobile. I sent the PAC code in and received a text to say my number had switched to ID mobile and to restart my phone. I have restarted my phone many times since receiving this text but still cannot use my phone, except if i connect to wifi. There is a link to the text to connect to if i have issues with the phone but this connects to a generic id website which is not helpful. Can anyone help?
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Tyler C
P
New
 Contributor
asked inGetting started with iD.
New 60GB esim, but no data
I've bought a 60GB monthly sim - transferred my old number but no data / calls or roaming - am going abroad tomorrow for four weeks!!
184
Tyler C
A
Community Member
asked inGetting started with iD.
free promotion
I cannot access my 3 months free Apple Music and arcade it just comes up with uid missing any ideas how to fix
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A
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New
 Contributor
asked inGetting started with iD.
UID missing - Apple Offers
I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses. Firstly they said they cant help and that i need to try and resolve this issue with Apple The second option was that they will cancel my contact and will refund what i’ve paid since joining. The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers? I have tried the links on different browsers and different devices - Same issue.
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K
New
 Contributor
asked inGetting started with iD.
New customer can't find phone number or activate wifi calling
Hiya I am very stuck, I have a new id mobile SIM I'm a brand new customer and a pixel 9a. No welcome email from id mobile, no info in the SIM leaflet, can't make an account for id mobile to check anything because I don't have the phone number, phone number shows unknown on phone settings, can't call a friend etc to get number because no mobile signal at all. WiFi calling is turned on but appears to not be working. I have a pac code from EE but can't do anything with this for all of the above reasons. What on earth shall I do?
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I
S
Community Member
asked inGetting started with iD.
unable to transfer number pac code error
I keep getting an error message when trying to transfer my number. All the details are correct and yes the transaction number starts with a 4
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andewhite
E
New
 Contributor
asked inGetting started with iD.
can't find transaction id
Hi. I can't find my email with transaction id to keep my number. Please can you send me this Thank you
202
andewhite
H
New
 Contributor
asked inGetting started with iD.
No text received from iD Mobile after switching with PAC Code over 48 ago and no call or text capability.
I haven’t received the iD Mobile ‘confirmation’ text after switching with my PAC Code over 48 hours ago, as promised. I have the iD ‘logo’ and 4G data showing and working on my phone, but no calls or text capability. The help guide steps haven’t worked and the Chat Bot on Live Chat doesn’t understand my problem. Please help and advise with a solution.
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H
New
 Contributor
asked inGetting started with iD.
i want to keep the same number i have but my parent has my sim under their account
I have an ID physical sim at the moment wich my parents pay for but I would like to start my own contract with new phone and a sim , how am I able to keep my number the same when my new phone comes , thankyou
163
Tyler C
Jack Fleck
Community Member
asked inGetting started with iD.
isses with PAC code- it will not let me switch to my old number- please advise
I am on the switch website, I fill in all my details and it says they are not correct. But they are, so I am not sure what to do
122
Tyler C
A
New
 Contributor
asked inGetting started with iD.
£50 Voucher - Still no Mention
Joined ID this month, dozens of emails but can't find anything regarding the £50 Currys voucher included in the contract I took out. Any ideas where I find this?
213
Tyler C
E
New
 Contributor
asked inGetting started with iD.
UID Missing or incorrect - Apple products offer
I am unable to redeem my Apple products. Please advise.
265
Tyler C
J
Community Member
asked inGetting started with iD.
no connection during phone number porting
My phone number port date was yesterday and I lost connection at around 3pm. It’s now 8am the following day and I still have no connection? I can’t log in to my mobile app as the number I was given says it’s incorrect and my number it is porting too hasn’t finished porting, so that won’t work either. So now I can only message if I’m on WiFi, which is completely messing up my work day! Apparently there isn’t a number I can call to speak to someone so what can I do??
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Tyler C
Steve Greenhalgh
New
 Contributor
asked inGetting started with iD.
Do you have to wait ?
Is there a period of time to wait, in order to claim the freebies from Honor? I received my 400 pro yesterday and the link did not work
83
Tyler C
C
Community Member
asked inGetting started with iD.
having trouble with texts and calls
When I text my email address is coming up on peoples phones not name or number. also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!
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S
New
 Contributor
asked inGetting started with iD.
can't view some websites
I'm new to ID Mobile and I'm having a problem trying to view a website. I have a dual SIM phone and my other SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?
273
Tyler C
S
New
 Contributor
asked inGetting started with iD.
Help please! i cannot make calls or send texts
How do I transfer my phone number from my ID Mobile SIM only plan to my new ID Mobile phone contract please? I did not buy the phone and package as a formal upgrade as I got a deal online so the new plan does not show in the app/ my account. Additionally I do not have the original SIM card that came with the phone. I got a replacement SIM from Currys. i already transferred content of original phone to the new one but now cannot make or receive calls or send texts on either phone unless online eg via WhatsApp. I need a phone for work so am desperate! Thank you in advance.
242
Tyler C
B
Community Member
asked inGetting started with iD.
Switched from another provider, used PAC code but still on both networks, being charged on both networks, nobody able to help!
Hi Am at my wits end please can anyone help. 1. Started a new contract with iD moving from 02. Given a pac code and esim. Followed steps correctly.new phone good to go 2. Realised we were still on 02 network, ASWELL AS iD!! Paying two contracts. Using 02 network predominantly. 3. 02 have now provided us with a new pac code. 4. I can't use the new PAC code as we don't know the transaction number, so can't go any further. Can't speak to anyone to help. Tried calling and they're unhelpful. Referring us to 02/Curry's / and going round in circles as they refer us to iD!!! Driving us insane. Please please if anyone can help us find a way of getting round this transaction number i would be so grateful.
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NikkiJ1710
Community Member
asked inGetting started with iD.
Unanle to receive one time codes for new device on banking apps
I’m setting up a new phone and have transferred network from O2 to ID 3 . When attempting to login to banking apps, they’ve sent One Time verification codes and I haven’t received them. Other personal Text messages are coming through fine. All apps are set to ON on for notifications etc. I’ve got a decent signal , I’ve shut down phone and restarted …. Feeling a little frustrated . A new physical Sim has been used and number transferred. How can I access my Apps ? Would very much like this resolved ASAP !!! Thank you
111
A
P
Community Member
asked inGetting started with iD.
Can’t access my phone number after switching to iD mobile
Hi, my phone number was meant to switch from my old phone and network provider to iD mobile on my new iPhone 15 on 17th July 10pm. But the number has not switched and I cannot access my number on either phone. I have tried to manually reset the network settings and change my phone number through iPhone Settings but it hasn’t worked. My new phone is an IPhone 15 iOS 18.5, and I opted to use an eSIM.
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