Getting started with iD.

I have a PAC number and have followed all instructionsyour app crashes after submitting your number you wish to keep and your pacyour website doesn’t crash but when presented with the date tool to choose a day to switch it does not allow you to select a date seen many other users reporting same problem but the response from yourselves had always been “I will send a private message”please can you advise on the solution   

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

I have just purchased a monthly SIM for an iphone 14. The SIM arrived in the post and I am keen to get started. I want to keep the original phone number so I have been onto the website and have entered the PAC code, transaction number beginning with 4, old number, new number, etc. I then get an error message saying ‘Oops, something went wrong. Please try later’ I have tried about 6 times and have checked the information is correct and in the same format. Please can someone help me.

I received new sim card but I want to keep old number I tried pac but doesn't work

Hi, Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received. Matthew.

Hi there i have just received my phone and iv lost all my emails on my old device how do I activate my new sim 

Hi,I have just moved my families 3 sim only contracts across from EE and the switch date is Tuesday 17th.When you go to log into the ID Mobile App you need to enter your mobile number. It doesn't accept the number I am porting across from EE.I assume this is because the number hasn't ported across yet, so my question is this. Should I wait until my number(s) have ported across and I am actually using the new ID Mobile eSIM? I do have an email that tells me the temporary number assigned to my eSIM but I wasn't sure whether using that would potentially cause me any headaches 🤣Happy to wait a few days if it will be smoother and have looked for any info on this topic in the community but couldnt find anything..  

“I can send texts and access data, but I cannot make or receive voice calls. My Pixel 3a shows VoLTE is not provisioned. Please activate VoLTE on my SIM.”

Hi iD Team,I am in desperate need of a technical escalation for a Split Port issue that has left my number in limbo since the 9th.The Situation:The Problem: My port from Vodafone was initiated on the 9th, but the PAC expired that same day. Vodafone has confirmed the number is released and my old SIM is now dead.The Error: An iD agent attempted a manual broadcast yesterday at 10 am. It has been over 14 hours, and my iD account still shows the temporary number.The Symptoms: My iD SIM only works with the temporary number. Incoming calls to my ported number do not connect. Dialling *#100# results in an "Invalid MMI code" error.What I need:Because the PAC expired during the port, the automated system appears to be blocked. I need a moderator to flag this to the Technical Porting Team for a Manual HLR Re-sync and a "Force-Complete" of the port files.I have already emailed

I’m trying to change my provider from o2 to I’d but when I fill in the online form it says my post code does not exist. We have had this post code for the last 15 years at least. What do I do please? 

Created 2 sim only plans 1 for me and 1 for the wife and both payed for out of my bank account, mine went through fine but my wifes got cancelled any ideas why?

Hi, I need to speak to someone please. I had three mobile lines with Sky. One for me and one for each of my two kids.All under my single control. I decided to transfer from Sky to ID mobile.I’m now starting to regret the whole thing.My number has transferred.My son’s numbers have not.As such, I am being charged by both sky mobile and ID for mobile line rental for my two kids lines.All three PAC switches were detailed to ID Mobile on the same day.My switch was finally completed on 16-01-2026When I look at the ID mobile app on each of my kids phones I see “Work In Progress! You’re currently viewing the plan for xxxxxxxxxx, which already has a pending switch request”This has read the same since before 16th January.I have clicked the option on the app ‘Report a problem’ many times and left details of these issues.I’ve done this on both numbers in the respective ID mobile apps a few times.

So, I decided to switch from EE to ID Mobile.  The website says it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same.  The website does say it may take a while.  However, my eagle-eye spotted that the paperwork had quoted the SIM number I would receive, but it did not match the one that arrived.  So, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  Tues 29th -> With the current ‘ChatBox’ issues I was surprised when I

I have transferred to ID mobile - the Pac number worked but i have another number attached to it from before it got switched over which is the temporary number ID provided until the switch. Its  not allowing me to remove or delete this number SO I have 2 numbers. i cant make any outgoing calls and it keeps trying to use the temporary number. how do i remove this temporary number so its all on my one number ?

Help required please - Order confirmed for my SIM only deal has potentially not tracked in that I have not received an email link from gift cloud.My wife also placed an order at the same time for the same SIM only offer and HAS received the gift cloud email link confirming the purchase. IDMobile email response to my issue is to contact giftcloud. I have raised a ticket with giftcloud and await a response.The reason for posting here is this - when reading the giftcloud website, for any gift card link to be issued they need the relevant brand (IDMobile) to confirm all criteria has been met -  purchase date/time, whether the journey was tracked.Someone at IDMobile therefore has to validate my purchase - are they contactable? 

I'm not impressed with iD. Promises to port number today, had all the info they asked for PAC code, activation code etc. Said today by 10pm and porting of my old number to new contract phone on iD hasn't happened.  New customer,  bad 1sr impression. Also, cannot easily talk with anyone, bot chat is completely useless as well. 

Please help, I have a Samsung A13I have placed a new physical sim in the phone but it is showing NO SIM NO SERVICE. What do I do now? 

My wife and I both changed provider to ID a few days ago. We had a single PAC code from Sky (I was the account holder, with both mobiles on my account) which was accepted in my case. ID did not accept the number for my wife and we had endless conversations with Sky during which 5 more PAC codes were issues. The process failed each time on line and only during a live chat with ID did it work. We are now able to use the ID SIM cards with our old numbers.  However the Sky account has not been closed and they continue to bill me. I have spoken to their cancellation team and technical who tell me that their records show the transfers have not been completed and that they are concerned we will lose our numbers if they close off the accounts manually. ID Advisers tell me the transfers were completed. Who should I believe? It seems to me that as the new SIM cards seem to be working ok with the old numbers, we should be ok. Can anyone advise me!?

I received a text yesterday saying switch complete and since then my phone hasn’t been working outside of WiFi. I received an email today saying switch complete but still not working on the network.  I have tried switching it off and on a few times (leaving for a while in between), contacted the live chat and followed instructions to reset network, check the phone number is correct on the settings etc, then got cut off. When I went back to live chat the bot started asking me all the questions from the beginning again, so pretty frustrating! Thought I would try on here instead.  Any advice would be much appreciated. 

i arranged my puc code transfer for tomorrow, so tried sim in spare phone, it worked however the number on the sim is not the one i was transferring, will it  revert to the number tomorrow ? or am i going to have a stressfull day with 100+ contacts  

The onboarding emails state I should’ve received my temporary number in a welcome email or in an invoice.  I’ve not had either of these - any ideas?

Had my ID sim a couple of days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app. Thought it might have something to do with the Cloudflare issues but its been a couple of days since then and I still can’t switch my number.

I am trying to keep my old number and am getting oops something went wrong message  I don't know what's wrong as it doesnt say and keep going round in circles 

Hi I wish to move my son to ID Mobile from Giff Gaff. I’m currently with ID Mobile. What is the best way to set this up so both plans are on the same account 

I have not received confirmation of my switch to ID as of yet and confirmation that I have successfully kept my number. PAC code entered