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Question

can’t find welcome email with transaction code

  • June 23, 2025
  • 1 reply
  • 19 views

Neil Garrett
Community Member

Hi, my wife transferred an account from O2 to ID via carphone warehouse. Neither of us can find a welcome email from id for this phone number. Please can you resend.

 

thanks,

 

Neil Garrett

1 reply

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12442 replies
  • June 23, 2025

If you purchased through Carphone Warehouse (CPW), probably best to contact them for a transaction number, ​@Neil Garrett

Not sure CPW transaction numbers work with the iD Mobile online PAC submission form.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4697 replies
  • June 23, 2025

Hey there ​@Neil Garrett, sorry to hear that. What date did you order please, and have you checked your junk/spam folders?

 

Thanks,

Tyler