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I signed up last night and had my contract through. This morning I’ve sent the PAC switch over request through but I’ve had no confirmation come through. I also can’t log into my account without a iD mobile number to check the status. How can I find out if the PAC submission was successful?

I signed up last night and had my contract through. This morning I’ve sent the PAC switch over request through but I’ve had no confirmation come through. I also can’t log into my account without a iD mobile number to check the status. How can I find out if the PAC submission was successful?
 

Use the online web chat service to contact iD customer support about your PAC, ​@Brummoi. 

The advisers work until 8pm on weekdays.

Have you got your iD SIM card yet? 

If yes, your iD SIM is ready to use, so pop it into a phone and call/text a friend / family member. They’ll be able to tell you the number iD have allocated to your iD account. 

Thank you. 

My PAC switch is being processed and it’s a race between that and my sim being delivered. Let’s see who wins. 

Hi ​@Brummoi 

 

Thanks for getting in touch. 

We apologise for any delay with port request being confirmed but we are happy to hear this is now being processed. 

Please reach out if you have any further questions or concerns. 

 

Thanks, 

 

Natalie 

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