can't view some websites

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I'm new to ID Mobile and I'm having a problem trying to view a website. I gave a dual SIM phone and my current Giffgaff SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

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Tyler CAnswer

iD Mobile Employee

Hey there @Samanthag75, thank you for reaching out. I believe that for some websites, Three UK do block via their network that we cannot control when using data, and would request to use Wi-Fi to enter these sites or your other SIM card.

Have you tried re-enabling/disabling the adult content filter via our app and restarting your phone?

Thanks,

Tyler

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Tyler CAnswer

iD Mobile Employee

Hey there @Samanthag75, thank you for reaching out. I believe that for some websites, Three UK do block via their network that we cannot control when using data, and would request to use Wi-Fi to enter these sites or your other SIM card.

Have you tried re-enabling/disabling the adult content filter via our app and restarting your phone?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Samanthag75Author

New Contributor

I've turned on/off adult content a few times. The sites I'm trying to view are not adult sites though. They are for my local library, the log in pages. I'm wanting to turn off my old SIM, to just use the one SIM card, but if IDmobile are limiting which websites you are allowed to view, then I think I'll be changing networks again very soon.

Tyler C

iD Mobile Employee

Hey there @Samanthag75, I completely appreciate they may not be adult websites, however, we have no control over what website Three UK control or allow I’m afraid.

Is this the only website you have issues with? Does it work on Wi-Fi okay?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Samanthag75Author

New Contributor

I don't have WiFi. But it does work when I use my old SIM in my current device. I've been advised to download and use a VPN for that website, so that is what I've done that and can now connect.

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Samanthag75Author

New Contributor

I'm not sure how to delete a question, or how to mark as 'solved'. I'm very new to this company 😁

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Natalie W

iD Mobile Employee

Thank you for letting us know @Samanthag75

Please do reach out if there is anything we can do to assist you further.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.