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Question

restarting old sim only contract

  • June 18, 2025
  • 1 reply
  • 6 views
S
Community Member

How can I restart my old sim only contract? I’ve just gone with new provider but am in cooling off period and I want to revert back to my iD account

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • June 20, 2025

    Hi ​@shirley12 

     

    Thanks for getting in touch. 

     

    Unfortunately if your previous plan has been deactivated, we would not be able to reinstate it. 

    If you wish to return, you would need to place a new order and request a PAC from your provider to bring the number over. 

     

    Thanks

     

    Natalie 

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