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SERIOUS HELP NEEDED

  • June 24, 2025
  • 2 replies
  • 59 views
Owen Pearson
Community Member

Hi i bought an eSIM and the mobile data wouldn’t work. Online it said to delete the eSIM and re add it. Which I promptly did, however now I can re add it because the qr code is no longer available for use. I can’t request a new qr code because I don’t know the phone number attached to the eSIM, I can’t access live chat without the number and I can’t get through to an advisor on the support number without the eSIM number and now I’m signed up to a contract I can’t use because I can’t contact anyone. What do I do?

Best answer by andewhite

Unfortunately ​@Owen Pearson, you’ll now need to get a replacement physical SIM or eSIM from iD. 

You can also contact iD customer service by PM using Facebook Messenger or X.

These community articles should help.

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • June 24, 2025

    Unfortunately ​@Owen Pearson, you’ll now need to get a replacement physical SIM or eSIM from iD. 

    You can also contact iD customer service by PM using Facebook Messenger or X.

    These community articles should help.

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • June 24, 2025

      Hey there ​@Owen Pearson, sorry to hear that, and we hope the kind advice from ​@andewhite has been able to help.

       

      Please let us know if any further questions.

       

      Thanks,

      Tyler

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