Hi i bought an eSIM and the mobile data wouldn’t work. Online it said to delete the eSIM and re add it. Which I promptly did, however now I can re add it because the qr code is no longer available for use. I can’t request a new qr code because I don’t know the phone number attached to the eSIM, I can’t access live chat without the number and I can’t get through to an advisor on the support number without the eSIM number and now I’m signed up to a contract I can’t use because I can’t contact anyone. What do I do?

Unfortunately @Owen Pearson, you’ll now need to get a replacement physical SIM or eSIM from iD.You can also contact iD customer service by PM using Facebook Messenger or X.These community articles should help.

Hey there @Owen Pearson, sorry to hear that, and we hope the kind advice from @andewhitehas been able to help.Please let us know if any further questions.Thanks,Tyler

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