Skip to main content
Solved

SERIOUS HELP NEEDED

Owen Pearson
Community Member

Hi i bought an eSIM and the mobile data wouldn’t work. Online it said to delete the eSIM and re add it. Which I promptly did, however now I can re add it because the qr code is no longer available for use. I can’t request a new qr code because I don’t know the phone number attached to the eSIM, I can’t access live chat without the number and I can’t get through to an advisor on the support number without the eSIM number and now I’m signed up to a contract I can’t use because I can’t contact anyone. What do I do?

Best answer by andewhite

Unfortunately ​@Owen Pearson, you’ll now need to get a replacement physical SIM or eSIM from iD. 

You can also contact iD customer service by PM using Facebook Messenger or X.

These community articles should help.

View original

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12454 replies
    • Answer
    • June 24, 2025

    Unfortunately ​@Owen Pearson, you’ll now need to get a replacement physical SIM or eSIM from iD. 

    You can also contact iD customer service by PM using Facebook Messenger or X.

    These community articles should help.

    Forum member (non-iD).
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4821 replies
    • June 24, 2025

    Hey there ​@Owen Pearson, sorry to hear that, and we hope the kind advice from ​@andewhite has been able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement