I have ordered a 2nd sim so my partner can move to IDmobile. I was advised to order after my first bill. I have done this and still waiting to see if the sim is going to be sent.
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Hello
Thank you for getting in touch.
After placing an order, we aim to respond with the outcome of the application within 24-48 hours.
This is via email and they can sometimes drop in to your junk/spam folder. Please do check these to be sure :)
Thanks,
Natalie
I have had the “Success! You've placed your order with iD, and your order reference is … ” “Your order is now being processed, and we'll email you as soon as your item has been dispatched” email on 4/6/25 but not had an email to confirm been sent, nor received sim in the post
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