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waiting for confirmation of 2nd sim card order approval

  • June 18, 2025
  • 1 reply
  • 89 views
B
New Contributor

I have ordered a 2nd sim so my partner can move to IDmobile. I was advised to order after my first bill. I have done this and still waiting to see if the sim is going to be sent.

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 20, 2025

    Hello ​@Bp2019 

     

    Thank you for getting in touch. 

    After placing an order, we aim to respond with the outcome of the application within 24-48 hours. 

    This is via email and they can sometimes drop in to your junk/spam folder. Please do check these to be sure :) 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      New Contributor
      • Bock9
      • Author
      • New Contributor
      • June 21, 2025

      I have had the “Success! You've placed your order with iD, and your order reference is … ”  “Your order is now being processed, and we'll email you as soon as your item has been dispatched” email on 4/6/25 but not had an email to confirm been sent, nor received sim in the post

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