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Place Order button not working

  • June 15, 2025
  • 1 reply
  • 106 views
N
Community Member

when I get to the last step of the basket, the place order button doesn't work. I can see the contract detail, payment details etc… Does this mean it hasn’t gone through?

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 17, 2025

    Hi ​@natalieblo  sorry to hear of the trouble you had with your order. Had you received any order confirmation email? 

    If not, and nothing in your junk/spam either, its probable the order hasn’t gone through.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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