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Question

Place Order button not working

  • June 15, 2025
  • 1 reply
  • 14 views

when I get to the last step of the basket, the place order button doesn't work. I can see the contract detail, payment details etc… Does this mean it hasn’t gone through?

1 reply

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1225 replies
  • June 17, 2025

Hi ​@natalieblo  sorry to hear of the trouble you had with your order. Had you received any order confirmation email? 

If not, and nothing in your junk/spam either, its probable the order hasn’t gone through.