phone not enabled

Hey there ​@Linaka, sorry to hear that. What phone do you have and what’s your full postcode please?

Do you have any issues with calls or data?

Thanks,

Tyler

No issues with calls or data. I’ve checked postcode etc. My postcode is LE9 9LG. My phone is iPhone 13 Pro Max

Hey there ​@Linaka, what error message do you get when trying to send? Is it only to specific numbers, or all numbers?

Thanks,

Tyler

It’s says idmobile not enabled. And it’s not to all numbers!

I checked my settings and it says id mobile enabled. I don’t get it and I’m not happy especially when I couldn’t make calls out yesterday!!

Sorry to hear that ​@Linaka. When you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

Yes

Hey there ​@Linaka, have you tried resetting network settings?

Thanks,

Tyler

No I haven’t done that. I’m a bit scared of doing it. Will it be ok?

Hey there ​@Linaka, yes of course, you won’t lose anything saved on your phone, other than saved Wi-Fi passwords and connected bluetooth devices for example, which of course can all easily be re-added.

Thanks,

Tyler

Ok ive just done that.  Fingers crossed.  I’ll let you know.  Thank you.

No problem at all ​@Linaka, let us know how it goes and I hope it helps!

Thanks,

Tyler