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My sim hasn't switched yet and my old provider has already cut me off since yesterday

  • June 24, 2025
  • 2 replies
  • 72 views
C
Community Member

My phone was scheduled to switch yesterday, my old provider cut me off and I'm still waiting on your end to switch me over with my old number 

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • June 24, 2025

    ​@Caz P  It may well happen by end of day, but if it's still hasn't  you'll have to get back to us.

    Sometimes there's delays in switching over for all types of different reasons. 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • June 24, 2025

    Hi ​@Caz P 

     

    Thank you for getting in touch. 

    We are sorry to hear there is a delay with the switching of your number. 

    Have you rebooted the handset or performed a manual network search in the last 24 hours?

    If not, can you please try this and let us know how you get on?

     

    Thanks

     

    Natalie 

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