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Issues with number port to ID

R
New
 Contributor

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the 3 network. Calls and texts from other networks do not connect or send. Can anyone help me?

I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this?

How do I contact ID to speak with them about this?

Thanks

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 27, 2025

    Hi ​@REInterceptor650OC  welcome to iD! Sorry it hasn’t been the smoothest start!

    We had experienced an outage with our partners at Three, which may have explained the problems you had been facing? We are very sorry about any inconvenience caused, but this has all been resolved now. Have you tried a reboot of your handset? Do you have VoLTE enabled?

    Can you please let us know if you are still experiencing issues with this? Thanks.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor

    Hi ​@Siân thank you for your reply. Yes I have rebooted my device and I have voLTE enabled. I have contacted ID on X. They told me yesterday that there was an issue that was effecting number ports over the last 24-48 hours. They have also said that my number should be fully ported by 10pm this evening. Fingers crossed that is the case. At the moment it still hasn’t happened. 

    R
    New
 Contributor

    10pm has now passed and I’m still not ported in fully. I’ve messaged ID again on X and am awaiting a further update.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 30, 2025

    Hey there ​@REInterceptor650OC, sorry to hear that. Has this now been resolved via the social media team please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor

    Hi ​@Tyler yes this has now been resolved and my number has fully ported over to ID. I received a text message from ID at 14:11 today confirming that my number had switched to ID. 

    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • July 1, 2025

    Hey there ​@REInterceptor650OC, we’re glad to hear that they were able to help!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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