Question

URGENT- Orphaned Number/Split Port - Manual Broadcast Failed - PAC Expiry conflict

Forum|Forum|21 hours ago
February 12, 2026
2 replies
8 views

arakkal
New Contributor

Hi iD Team,
I am in desperate need of a technical escalation for a Split Port issue that has left my number in limbo since the 9th.
The Situation:
The Problem: My port from Vodafone was initiated on the 9th, but the PAC expired that same day. Vodafone has confirmed the number is released and my old SIM is now dead.
The Error: An iD agent attempted a manual broadcast yesterday at 10 am. It has been over 14 hours, and my iD account still shows the temporary number.
The Symptoms: My iD SIM only works with the temporary number. Incoming calls to my ported number do not connect. Dialling *#100# results in an "Invalid MMI code" error.
What I need:
Because the PAC expired during the port, the automated system appears to be blocked. I need a moderator to flag this to the Technical Porting Team for a Manual HLR Re-sync and a "Force-Complete" of the port files.
I have already emailed socialqueries@idmobiles.co.uk with my SSN and account details.

Please can a moderator look into this as I am currently without my primary number?

Many thanks,

Arakkal

+9

Lamiya C
iD Mobile Employee
Forum|Forum|6 hours ago
February 12, 2026

Hi @arakkal ,

Hi there, I’m really sorry you’ve been left without your primary number. I will be sending you a PM shortly
Thanks,

Lamiya

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arakkal
Author
New Contributor
Forum|Forum|6 hours ago
February 12, 2026

Thank you for the reply. I have all my verification details ready for the PM, including my ICCID and Ticket 487065479.

Critical Update: I have formal confirmation from Vodafone (Ref: 342274) that the port is 'Completed' on their end. iD Live Chat also admitted today that your internal system incorrectly shows the port as 'Completed', yet I have a Total Loss of Service and my SIM is still on the temporary identity.

This is a Database Desync/Orphaned Port. I require a Manual MSISDN-to-ICCID bind and an HLR Reprovision to resolve this Day 4 failure. Standing by for your PM. Thanks again for your support.