Skip to main content

unable to make calls not on my contact list

  • February 25, 2026
  • 1 reply
  • 12 views
L
Community Member

I am not able to make outgoing calls 0800 numbers or any other not on my contact list

    1 reply

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Lamiya C
    • iD Mobile Employee
    • February 26, 2026

    Hi ​@lCharlee ,

     

    I’m really sorry you are unable to make outgoing calls, I understand how frustrating this can be.

    For iD Mobile, please try the following troubleshooting steps:

    Restart your phone
    Turn Airplane Mode ON for 30 seconds → OFF
    Go to Settings → Mobile Data → Voice & Data → Enable 4G/VoLTE calling if available
    Check Call Barring settings → Make sure outgoing calls are not blocked
    Ensure your account has no outstanding balance or restrictions
    Try manually selecting the network in Network Selection → Automatic
     

     If you are unable to call 0800 numbers specifically, check that your plan allows freephone calls, as some tariffs may restrict them.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement