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Question

Plan got cancelled

  • February 12, 2026
  • 1 reply
  • 1 view
P
Community Member

Created 2 sim only plans 1 for me and 1 for the wife and both payed for out of my bank account, mine went through fine but my wifes got cancelled 

any ideas why?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 12, 2026

    Hi ​@PiggyMU,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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