setting pin for voicemail | iD Mobile Community
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Question

setting pin for voicemail

  • September 23, 2025
  • 6 replies
  • 319 views

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

6 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • September 23, 2025

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  • iD Mobile Employee
  • September 23, 2025

Hi ​@Sevlow 

 

Thanks for getting in touch.

 

Please take a look at the link provided by ​@Geluk and let us know if you require any further assistance. 

 

Thanks,

 

Natalie 


  • Author
  • New Contributor
  • September 23, 2025

Please read my original question again. When I call  123. All I get is a message telling me to set up a PIN. It then says “to do this call us from your phone“. Which is what I have just done. How can I speak to a human being to discuss the problem?


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

OK ​@Sevlow  sorry for any confusion.

Here's how to set your voicemail PIN on iD:

  1. Dial 123 from your iD mobile or +44 7782 333 123 from any other phone.
  2. Listen to the prompts, and select the relevant options to change your voicemail PIN.
  3. Press 2, then press 1 to change your PIN.
  4. Re-enter your new voicemail PIN.

This link has further details regarding setting up your voicemail - How do I set up my Voicemail? | iD Mobile Community

Please let us know how you get on.

 


  • Author
  • New Contributor
  • September 23, 2025

Read my question again!!! There are no prompts when I call 123. 
I need to speak to a human being!!!


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi there ​@Sevlow, to speak to us, please contact our live-chat and ask to speak to an agent:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler