https://community.idmobile.co.uk/getting%2Dstarted%2D152/how%2Ddo%2Di%2Dset%2Dup%2Dmy%2Dvoicemail%2D45098

Hi ​@Sevlow 

Thanks for getting in touch.

Please take a look at the link provided by ​@Geluk and let us know if you require any further assistance. 

Thanks,

Natalie 

Please read my original question again. When I call  123. All I get is a message telling me to set up a PIN. It then says “to do this call us from your phone“. Which is what I have just done. How can I speak to a human being to discuss the problem?

OK ​@Sevlow  sorry for any confusion.

Here's how to set your voicemail PIN on iD:

1. Dial 123 from your iD mobile or +44 7782 333 123 from any other phone.
2. Listen to the prompts, and select the relevant options to change your voicemail PIN.
3. Press 2, then press 1 to change your PIN.
4. Re-enter your new voicemail PIN.

This link has further details regarding setting up your voicemail - How do I set up my Voicemail? | iD Mobile Community

Please let us know how you get on.

Read my question again!!! There are no prompts when I call 123. 
I need to speak to a human being!!!

Hi there ​@Sevlow, to speak to us, please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

This happened to me today too. It’s because I am on holiday and out of the country. If you haven’t set a voicemail pin before you leave, there is no way to listen to your voicemail without returning to the UK first.

It goes without saying that this is utterly pathetic, but I’ll say it anyway. Id mobile should be ashamed of themselves. I guess there had to be some drawbacks to a mobile service for £7 a month.

Hi ​@Divil5000 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Can I also get some help to get this sorted please? I’m having this problem right now.

He wasn’t able to help. Their system is broken and pathetic. If you’re out of the country, you’ll need to return to the UK before you can access your voicemail. I have a formal complaint lodged.