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New Contributor
September 23, 2025
Question

setting pin for voicemail

  • September 23, 2025
  • 12 replies
  • 1910 views

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

    12 replies

    Geluk
    Silver Contributor
    Silver Contributor
    September 23, 2025
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    iD Mobile Employee
    September 23, 2025

    Hi ​@Sevlow 

     

    Thanks for getting in touch.

     

    Please take a look at the link provided by ​@Geluk and let us know if you require any further assistance. 

     

    Thanks,

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    SevlowAuthor
    New Contributor
    September 23, 2025

    Please read my original question again. When I call  123. All I get is a message telling me to set up a PIN. It then says “to do this call us from your phone“. Which is what I have just done. How can I speak to a human being to discuss the problem?

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    OK ​@Sevlow  sorry for any confusion.

    Here's how to set your voicemail PIN on iD:

    1. Dial 123 from your iD mobile or +44 7782 333 123 from any other phone.
    2. Listen to the prompts, and select the relevant options to change your voicemail PIN.
    3. Press 2, then press 1 to change your PIN.
    4. Re-enter your new voicemail PIN.

    This link has further details regarding setting up your voicemail - How do I set up my Voicemail? | iD Mobile Community

    Please let us know how you get on.

     

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    SevlowAuthor
    New Contributor
    September 23, 2025

    Read my question again!!! There are no prompts when I call 123. 
    I need to speak to a human being!!!

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 25, 2025

    Hi there ​@Sevlow, to speak to us, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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    New Contributor
    February 16, 2026

    This happened to me today too. It’s because I am on holiday and out of the country. If you haven’t set a voicemail pin before you leave, there is no way to listen to your voicemail without returning to the UK first.

    It goes without saying that this is utterly pathetic, but I’ll say it anyway. Id mobile should be ashamed of themselves. I guess there had to be some drawbacks to a mobile service for £7 a month.

    iD Mobile Employee
    February 18, 2026

    Hi ​@Divil5000 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

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    New Contributor
    February 22, 2026

    Hi ​@Divil5000 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

     

    Michael Z

    Can I also get some help to get this sorted please? I’m having this problem right now.

    New Contributor
    February 22, 2026

    He wasn’t able to help. Their system is broken and pathetic. If you’re out of the country, you’ll need to return to the UK before you can access your voicemail. I have a formal complaint lodged.