https://community.idmobile.co.uk/getting%2Dstarted%2D152/how%2Ddo%2Di%2Dset%2Dup%2Dmy%2Dvoicemail%2D45098

Hi ​@Sevlow 

Thanks for getting in touch.

Please take a look at the link provided by ​@Geluk and let us know if you require any further assistance. 

Thanks,

Natalie 

Please read my original question again. When I call  123. All I get is a message telling me to set up a PIN. It then says “to do this call us from your phone“. Which is what I have just done. How can I speak to a human being to discuss the problem?

OK ​@Sevlow  sorry for any confusion.

Here's how to set your voicemail PIN on iD:

1. Dial 123 from your iD mobile or +44 7782 333 123 from any other phone.
2. Listen to the prompts, and select the relevant options to change your voicemail PIN.
3. Press 2, then press 1 to change your PIN.
4. Re-enter your new voicemail PIN.

This link has further details regarding setting up your voicemail - How do I set up my Voicemail? | iD Mobile Community

Please let us know how you get on.

Read my question again!!! There are no prompts when I call 123. 
I need to speak to a human being!!!

Hi there ​@Sevlow, to speak to us, please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler