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New Contributor
September 23, 2025
Question

setting pin for voicemail

  • September 23, 2025
  • 12 replies
  • 1910 views

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

    12 replies

    New Contributor
    April 1, 2026

    I too am abroad & cannot access my voicemail. I have exactly the same experience as the OP. I dial 123 & get a message to call to create a PIN then the call hangs up.

    Please could an Id Mobile employee tell me how to fix this problem?

    iD Support
    iD Mobile Employee
    April 1, 2026

    Hi ​@Divil5000 ​@PrettyDamnCosmic 

     

    Thank you for getting in touch with us and I am so sorry that you are also unable to connect to voicemail.

     

    Kindly send us private message so that we can access the account to assist further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.