Put an order for phone and sim last night and have not received any confirmation, how do I know if my order has been accepted?  

I joined ID and ordered two sim cards for my daughters. I recieved ONE welcome to ID email with one transaction number. I managed to complete one PAC code for one of the numbers but it won’t let me do the 2nd one - i’m assuming because I only have one transaction number?  It’s IMPOSSIBLE to get through to anyone on live chat! Can anyone help or give me an email address to contact them on please?

I joined ID and ordered two sim cards for my daughters. I recieved ONE welcome to ID email with one transaction number. I managed to complete one PAC code for one of the numbers but it won’t let me do the 2nd one - i’m assuming because I only have one transaction number?  It’s IMPOSSIBLE to get through to anyone on live chat! Can anyone help or give me an email address to contact them on please?

Hi alli won’t recommend this network to anyone i would pay £5 -£10 extra to other networks but not this one. Have joined them by 10/10/2025 they sent me an esim i have scanned it didn’t work. I have requested another esim didn’t work. 3rd one in another phone only worked for the wifi calling which took me to the ID activation thanks for that. Then no service again. Generated another eSIM in the app no service so i have generated more then 15 esim and tried them in the 3 different phones none of them works.  And i made a mistake to give them pac code for my permanent number which is registered number for my kids in the school with the nhs for my kids and many other places where its off now for few days and its about the health and safety of my kids. But who cares. I have wasted more then 100 hours with them while chatting bots and agents replying after 20 mins for one msg then you have to wait for another msg another 20 mins. Its absolutely terrible. So logically. If i have wo

Hi,My switch was scheduled for 13/10/25, it hasn’t happenedI know that there can be delays but today is the last day in the billing cycle with my current provider, and was expecting the switch to iD of my existing number to have happened and my current provider account closed. I am now running 2 mobiles!The iD account and DD have been fully set up. iD SIM inserted into new phone but my existing phone number has not been switched - frustratedI have got nowhere trying to contact iD Customer Services, the Chatbot tells me I am being transferred to an agent but nothing happens.Help appreciated

PLEASE CAN SOMEONE HELP ME. I CANT CALL ID MOBILE ON ANY NUMBERS AS THERE DONT SEEM TO BE ANY?I CANT GET THROUGH ON THE CHAT SERVICE AS I HAVENT GO ALL MY SIMS YET AND AM NOT SET UP, SO CANT GET THROUGH THE SECURITY.I HAVE SPOKEN TO 1 CHAT OPERATIVE BY LYING ABOUT ANSWERS, BUT ONCE THROUGH, AFTER AN HOUR, THAT OPERATIVE ENDED THE CHAT WITHOUT TALKING TO ME FOR 30 MINS.I HAVE WRITTEN ONE FORUM POST BUT IT HASNT POSTED SO IM WRITING A SECOND ONE.I NEED TO SOMEHOE SPEAK TO SOMEONE?!?!!

I’ve tried all the guidance to get iMessage & Facetime working since switching to ID & porting my old number but nothing works. iPhone 12. Getting fed up of having to keep resetting phone & re-inputting info. Any ideas and advice greatly appreciated 

i started a new contract and new phone with ID. I got confirmation my old Number was transfered over at 10am yesterday morning. I still have no mobile data. I reset network. Took sim out and in Rebooted. The Sim recognises the number with wifi on, but mobIle network status states disconnected. This port over was yesterday morning. i have no mobile data. 

I’ve swapped from EE, wanted to keep my old phone number.. all swapped over but I can’t make outgoing calls.i can receive calls and I can make calls through What’s App but not normal phone call.when I try, I little p is next to their name but when someone phones me there is a little t next to my name.ive looked through all the settings and googled as much as I can but I can’t work out what’s wrong.heeeeeelp. 

I’m attempting to use the switch website to keep my old number, everything is working except when I get to the page asking me to pick a date for the switch. When I enter any date, whether it’s within or outside of the thirty days, a red message pops up telling me that the date I’ve selected is outside the 30 days that the pac code lasts for and to pick a sooner one. It’s currently the 1st of oct 2025 and I’m picking the third of the same month and year or any day after that and the message still pops up. I have no idea what to do, has anyone got any solutions?

Hello i switched to ID a few weeks ago but the switch wasn’t fully successful because I can’t receive texts from my bank (or probably any short code sms texts) so I can’t use my bank card online anymore (I wonder how id mobile is going to feel about this when I can’t pay the bill!!! ) I have tried live chatting it’s always the same suggestions they don’t work and meanwhile the team will not answer if they have checked if I can receive short code sms texts. They simply just disconnect from the chat so I have to start a new one with another service agent who suggests the same things that have already not worked. I want to be able to spend on my bank card again. I also think it’s disgusting that the complaint form only works during office hours and there is no customer service that I can ring

Hi I purchased a new phone from ID Mobile and have an old mobile with Vodafone which I want to transfer the number. In the process of setting up the new iPhone I mistakenly said yes to transfer the number so it moved the number from Vodafone over to the new iPhone as an eSIM. It then disconnected the service on the old Vodafone mobile. I did get a PAC code from Vodafone prior to this.I have since removed the eSIM from the new phone and have tried to go through the Porting process but it keeps coming back with a problem. Tried contacting support via the chatbot but it's absolute garbage. Says Average wait time is 20 mins but disconnects before anyone responds. Any help appreciated

Is there a desktop app for the mac

I am trying to switch to ID mobile and have submitted my PAC Code but the switch will only happen on the following Monday. Can I use the ID Mobile sim and data plan or will have to wait till monday and keep using my old sim till then

I have got a Samsung S25 and trying to set up my mobile banking, but not receiving messages through to set this up. I have phoned the banks and saying everything is going through at there side. Any help much appreciated 🙏

I have recently switched to ID Mobile as I upgraded to an iPhone 16. I have kept my old number, but since I changed network providers I have been receiving verification messages for apps such as Gmail at least 12 hours late. All other messages have been working fine. Any help would be appreciated!

I am a student who’s living in brighton, i’d love to sign up for a sim only plan with you, but i have no UK phone number (hence why im trying to sign up) and i have only lived in the UK for 1 week. Can i not sign up with you then?

How long have people been waiting for the trade in promo payment to be paid.....I have tried contacting tradeuphelp@currys.co.uk and tradein@currys.co.uk and after multiple attempts to both haven't received a single reply.20th June they received the phone, the main payment took a week or two but then nothing since.  I filled in the form for the promo so no reason why I shouldn't have received the additional payment.

How do I get carrier (ID) to allow International SMS so I can use iMessage? I’ve turned it on and off on my account and restarted the phone multiple times.  Note my appleid is also out until it resets but the guy at apple said this isn’t stopping ID unblock my SMS account…

Honestly i regret trying to join ID Mobile already, and i havent even recieved all my SIMs yet.ive ordered 4 SIMS, only 3 have arrived.i cant call anyone to discuss it, as there are no contact numbers.i cant get on the chat, as to get past the chat bot, i need a contract, phone number, and last bill amount… all which i dont have yet.Finally, i found a way after multiple tries, by giving wrong answers, to get through to a person. 1hr later that person ignores me then finishes the chat after going quiet for 30 mins and not being in contact. CAN SOMEONE PLEASE HELP ME TO TELL ME:HOW DO I CALL ID MOBILE AS THIS PROBLEM IS HARD TO RECTIFY ON A TEXT BOX?WHERE IS MY 4TH SIM CARD, AND WHO DO I CALL OR CONTACT TO FIND OUT WHY IT NEVER ARRIVED?OF THE 3 SIMS I HAVE, HOW DO I KNOW WHICH IS FOR WHICH CONTRACT I SIGNED UP FOR AS THE EMAILS AND THE CONTRACT NUMBERS BARE NO RESEMBLANCE AND ALL ARE DIFFERENT CONTRACTS?

I have received new SIM from is mobile - try to log into my account and it says does not recognise details AND direct debit set up confirmation has incorrect mobile but I cannot get into account to change it AND there is no customer service to help !?  Can see why it’s cheap now !! Nn

Hi, does anyone know how to register your phone number on your account? I'm really stuck with mine and it won't accept my phone number.Any help would be greatly appreciated. Thank you 

I have a pac code but how do I find a transaction number? 

Just discovered this abuse of market completion when  buying a new iPhone 17 from mobilesdirect with an ID mobile contract just as my existing IDmobile fixed contract was coming to an end. Stupidly I thought it would be be easier to terminate my existing contract and just port my number using IDMobile systems or even via an internal PAC to my new phone. Wow, how wrong could I have been.The only way IDMobile said this was possible was if I upgraded (unfortunately IDmobiles upgrade offers were around £200 more expensive over 24mths) or port my number to a third party using an old phone and then porting that back to IDMobile.As per that suggestion (confirmed elsewhere on the internet) I then ended up driving to Sainsburys just before closing time, buying a 99p EE pay as you go sim. Finding an old phone, charging it up, putting a basic installation on it, loading the new sim, activating the sim, creating an EE account, loading a £10 minimum top up, requesting a new PAC code from

I am currently on monthly EE mobile contract, and they can't offer me a decent upgrade plan and new phone deal. Only an increase on my current contract.I also currently paying for a ID Mobile contract for my daughter for past 18 months. Can I Cancel, and switch from my EE to Id Mobile contract and keep my old same number.Although I have a ID Mobile contract for my daughter ongoing.Also, if i order online will it give me the option to keep my same old number from EE or insert old Sim.