Just discovered this abuse of market completion when  buying a new iPhone 17 from mobilesdirect with an ID mobile contract just as my existing IDmobile fixed contract was coming to an end. Stupidly I thought it would be be easier to terminate my existing contract and just port my number using IDMobile systems or even via an internal PAC to my new phone. Wow, how wrong could I have been.The only way IDMobile said this was possible was if I upgraded (unfortunately IDmobiles upgrade offers were around £200 more expensive over 24mths) or port my number to a third party using an old phone and then porting that back to IDMobile.As per that suggestion (confirmed elsewhere on the internet) I then ended up driving to Sainsburys just before closing time, buying a 99p EE pay as you go sim. Finding an old phone, charging it up, putting a basic installation on it, loading the new sim, activating the sim, creating an EE account, loading a £10 minimum top up, requesting a new PAC code from IDMobile (

I am currently on monthly EE mobile contract, and they can't offer me a decent upgrade plan and new phone deal. Only an increase on my current contract.I also currently paying for a ID Mobile contract for my daughter for past 18 months. Can I Cancel, and switch from my EE to Id Mobile contract and keep my old same number.Although I have a ID Mobile contract for my daughter ongoing.Also, if i order online will it give me the option to keep my same old number from EE or insert old Sim. 

Can ANYONE help. I have recently changed to an ID mobile plan. Everytime I enter my details to start the switch over to keep my old number I get an error message’ oops something went wrong’’I still get the txt from ID to say the switch over will happen but it never does.I have ensured the details are correct and tried the process numerous times now.Coincidentally  my daughter is having the exact same issue. We have been trying over a couple of weeks ,  not only are we now paying for the old provider as well as ID plan,  it is beyond frustrating .      

Hi,It's my first time here, I've just joined ID mobile and I am trying to download the app but I cannot seem to get past this page:  Device: Samsung Galaxy A15I have a physical SIM card in my device 

My phone broken, what can I do? How to check i have incurance or not?

When I call 123 it asks me to set up an PIN and to do that by calling us from your phone, which is what I thought I was doing. Where am I going wrong?

Hi I am new one with id so totally confoused. I wish keep old number ( EE) with id plan but They gave me PaC code after i bouhgt ID plan. How to change id number to old one ? Step by step please

Hi, Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received. Matthew.

As an existing id customer I ordered a new SIM only plan under offer for existing customers. I understand I can keep my existing number for the new SIM. And while checkout it said details about keeping your number will be given on checkout. I completed the ordering process nothing I could find about keeping my same number. Now my question is        1. How can I ensure to keep my same number for the new SIM which is yet to arrive?      2. How to end my current plan and not charged for two Sims.Will my existing plan be changed automatically if I keep the same number?

I currently have an ID sim only plan, I have my new iPhone arrive today from ID, how do I keep my current ID number on the new phone? Hoping someone can help, many thanks.

 Hello!I tried to transfer my number from another supplier to ID Mobile. After my purchase, I received the following email in few hours:We are contacting you regarding your recent order. Your order has been unsuccessful and this is due to one of the following reasons:- The first name/surname/date of birth that you supplied on your order doesn't match your existing account that you hold with iD Mobile.- The network has had an issue identifying either your current or previous address.- You need to activate direct debit as a payment method on your current contract with iD Mobile and allow at least 30 days before re-applying.- You have an outstanding balance with iD Mobile that needs to be paid.- You have reached our maximum connections policy. You may need to pay 1-3 bills before applying for an additional connection.You can find out more by contacting our team through live chat,Alternatively, please re-check your details if they appear to be incorrect and place a new order. I started ano

Hi, I want to completely de-activate my voicemail (personal phone used for work and don’t want to have people able to leave messages). I have turned off voicemail on my iPhone, but still get messages, I haven’t activated the voicemail which it keeps asking me to as I don’t want it, yet people still seem to be able to leave message.I can’t actually find a way to get hold of ID (and speak to a human) to help me sort this out)

Hi, my old Vodafone number was due to port to ID Mobile yesterday but didn’t. When I checked the order complete email it said “Switching date: No porting date selected” and this is definitely not correct as I submitted the PAC number and request date (09/09/25) during purchasing.I have also attempted to request the change on the online tool (Switch to iD) but it didn’t work. Please confirm if my porting request was received or suggest a course of action.Thanks,James

I’ve switched to iDMobile, everything working k except texts, these are inconsistent. Using an iPhone and I’ve switched messages on and off.

I’ve just bought myself a new iPad Pro and I opted for the cellular version as I always believe in getting the best spec I can afford.  Future-proofing !   now I need to know how to get best use of it !I believe I need to get a new mobile account to use it - how ?  and then what ??  Can anyone explain in simple terms how I can use this feature to its fullest - or point me to an article or YouTube please kind regardsJohn B 

Previously, I was with the operator Lebara, and I decided to switch to ID Mobile. I’ve almost completed the switch; I ordered a SIM card, and it arrived yesterday. When I inserted it into my phone and tried to activate it, it was partially successful but not fully. I have mobile data but I  do not have network signal, so I can’t make or receive calls. I’ve tried restarting my phone and everything I can think of, but the issue remains. I have iPhone 15.I don’t know what to do. Can someone please help me?

I've received the esim QR code. I've scanned it and it won't work on my android Samsung phone. There is no option on SIM card manager to add the SIM.

How do I find my id mobile number I tried ringing family and friends so it would come up unfortunately that didn’t work and I need to be able to log into the app so I can transfer my old number over I have an eSIM and need to do this as soon as possible and I go to university in 3 days the email I had off id mobile does not have a temporary number I need help ASAP

I need to set up my voicemail to access my voicemails. I have followed the instructions on the website to ring 123 from my phone to set up my pin but I get the same automated message to first ring directly from the phone and set up a pin. Please help! 

Hoping for a bit of help.I am just coming to the end of a 24 month contract with iD mobile, so I looked around and found a better (later phone at a cheaper monthly cost) new contract, still with iD, from Carphone warehouse which I have bought.I now want to change my existing number to the SIM in the new contract phone but an struggling to see how this is done as a PAC is only used when changing numbers between network providers, whereas I am just wanting to transfer my number within iD.Any help would be much appreciated.

Hello. I bought a new subscription with a new SIM card but I want to keep my old number. I have PAC and STAC.

I need a PUK Code I’m unable to use the experts online because I’m having security issues with my Bank at this time , I have been trying for over 3 weeks now to get a code via live chat but they are ignoring me why ? I don’t know , so please can someone help my get a PUK code ?

Have received the joining offer for Apple. Apple TV worked fine but Music and Arcade are saying “UID Missing or incorrect.” Have tried on several browsers with no success. Please send me a private message to advise. Many thanks in advance. 

​I'm writing to the community as I'm experiencing a significant delay with my number transfer and am urgently in need of assistance.​I signed up for a new contract with iD Mobile on Tuesday, September 2nd. At the same time, I requested a STAC number from my old provider and booked the number switch for Monday, September 8th.​I received my new phone and followed the instructions to activate the eSIM on Thursday, September 5th. On Sunday, September 7th, my old provider's service was switched off, as expected. I waited for my number to switch to iD Mobile on Monday, as planned, but it never happened. It's now Tuesday night, September 9th, and my number is still not active on the iD Mobile network.​This is causing a major problem as I have numerous accounts for banking, email, and other services that rely on two-factor authentication via this number.​Could you please tell me how long I should expect to wait for the number switch to be completed? Is there anything I can do to resolve this i

I’ve upgraded to a Google Pixel 9a. My replacement sim from Curries is inactive with no connection. My google account is synced, I can’t text or call anyone but have all my phone contacts. Thank you.