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Community Member
Harrietmanley
Community Member
Nov 9, 2026 8:41 PM UTC
Question

query

I took out a contract yesterday, haven’t even set up the phone yet and being told I’ve used 177gb data

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 10, 2026 3:25 PM UTC

    Hi ​@Harrietmanley,

     

    There's no need to worry. If you've only just taken out the contract and haven't even set up the phone yet, it's likely that you're misreading what is being shown.

     

    The figure you're seeing is usually the amount of data remaining in your allowance, not the amount you've used. So if it shows 177GB, that would mean you still have 177GB available to use rather than having already used it.

     

    If you're still unsure, please let us know exactly where you're seeing this message and we'll be happy to explain it further.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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