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New Contributor
Lukey1978
New Contributor
Nov 3, 2026 6:55 PM UTC
Question

cant ring people

I’ve just activated my new account but can only ring one number. People I can’t ring can ring me but I can’t ring them

    2 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 6, 2026 3:24 PM UTC

    Hi ​@Lukey1978,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number to get it working again.
     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    Lukey1978Author
    New Contributor
    Nov 6, 2026 3:33 PM UTC

    It’s sorted now. Took my son an hour to sort it. I’d still be trying. The AI help is very annoying

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