voicemail pin refused

Hey @maggilarge,

Are you still experiencing issues? If so, let me know and I’ll be happy to help.

Thanks.

Setting up voicemail and the PIN isn’t acceptable even with 10 digits. Help!

I have been trying to set up voicemail but every pin I try is wrong. What should I do?

Hey there @Anna Nowicka, welcome to Community!

Have you tried entering 0000 or 1234?

Do you remember what you originally set it up as?

Thanks,

Tyler

Hi, I'm having the same issue and so is my partner, we're both new to id and someone has left Me a voicemail which I cannot access without setting up my mail box. However it says all the pins I'm inputting are not valid 

Hey there ​@Jordanna1994, sorry to hear that. 

Did you set up your voicemail pin when you joined us?

Have you tried both “0000” and “1234” please?

Thanks,

Tyler

Hi Tyler, 

Nothing has been set up on either phone. To be honest we don't want our voices onit. We have both just joined from ee and ported over our numbers. All the pins we are putting in like end of phone numbers, important dates like out relationship start date is saying cannot be used. 

Hi ​@Jordanna1994,

I would advise checking the link below:

• How do I set up my Voicemail? F.A.Q.

If you still have issues, please let us know and we can PM you.

Kash

This is exactly what is happening to me and I’ve seen every answer that you’ve replied to other customers questions and none of these are working. Every pin I have tried is refused it keeps saying “that option is not available” and then the call ends. I’m receiving important voicemails from doctors and I cannot even access them? Can you actually solve this instead of giving everyone the same answer.

Hey there ​@nkx1, have you tried disabling and re-enabling voicemail?

Also, have you been able to use voicemail with us previously, or always had the issue, and if so, for how long?

Thanks,

Tyler

Yes I tried disabling and enabling it, I was receiving voicemails and then it stopped working for the last couple weeks 

Hey there ​@nkx1, I have just responded to your other comment on the other post. Please also respond there regarding both issues.

Thanks,

Tyler

I too cannot access urgent voice mails. No pin accepted.

Hi ​@Polly Louise 

Sorry to hear this, please could you let us know exactly what’s happening when you’re attempting to set up voicemail?

Have you joined us recently?

Tom