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voicemail pin refused

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I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

Voicemail

Matthew TAnswer

iD Mobile Employee

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

Hey @maggilarge,

Are you still experiencing issues? If so, let me know and I’ll be happy to help.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Alan Graham

New Contributor

Setting up voicemail and the PIN isn’t acceptable even with 10 digits. Help!

Matthew TAnswer

iD Mobile Employee

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Anna Nowicka

New Contributor

I have been trying to set up voicemail but every pin I try is wrong. What should I do?

Tyler C

iD Mobile Employee

Hey there @Anna Nowicka, welcome to Community!

Have you tried entering 0000 or 1234?

Do you remember what you originally set it up as?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Jordanna1994

New Contributor

Hi, I'm having the same issue and so is my partner, we're both new to id and someone has left Me a voicemail which I cannot access without setting up my mail box. However it says all the pins I'm inputting are not valid

Tyler C

iD Mobile Employee

Hey there @Jordanna1994, sorry to hear that.

Did you set up your voicemail pin when you joined us?

Have you tried both “0000” and “1234” please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Jordanna1994

New Contributor

Hi Tyler,

Nothing has been set up on either phone. To be honest we don't want our voices onit. We have both just joined from ee and ported over our numbers. All the pins we are putting in like end of phone numbers, important dates like out relationship start date is saying cannot be used.

Kash M

iD Mobile Employee

Hi @Jordanna1994,

I would advise checking the link below:

If you still have issues, please let us know and we can PM you.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

nkx1

New Contributor

This is exactly what is happening to me and I’ve seen every answer that you’ve replied to other customers questions and none of these are working. Every pin I have tried is refused it keeps saying “that option is not available” and then the call ends. I’m receiving important voicemails from doctors and I cannot even access them? Can you actually solve this instead of giving everyone the same answer.