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Community Member
July 26, 2024
Solved

voicemail pin refused

  • July 26, 2024
  • 25 replies
  • 2018 views

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like  1234 etc.  What am I doing wrong.

Best answer by Matthew T

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

25 replies

Tyler C
iD Mobile Employee
iD Mobile Employee
April 10, 2025

Hey there ​@nkx1, have you tried disabling and re-enabling voicemail?

 

Also, have you been able to use voicemail with us previously, or always had the issue, and if so, for how long?

 

Thanks,

Tyler

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New Contributor
April 10, 2025

Yes I tried disabling and enabling it, I was receiving voicemails and then it stopped working for the last couple weeks 

Tyler C
iD Mobile Employee
iD Mobile Employee
April 12, 2025

Hey there ​@nkx1, I have just responded to your other comment on the other post. Please also respond there regarding both issues.

 

Thanks,

Tyler

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Polly Louise
New Contributor
New Contributor
April 23, 2025

I too cannot access urgent voice mails. No pin accepted.

Tom
iD Mobile Employee
iD Mobile Employee
April 23, 2025

Hi ​@Polly Louise 

 

Sorry to hear this, please could you let us know exactly what’s happening when you’re attempting to set up voicemail?

 

Have you joined us recently?

 

Tom

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Denys
New Contributor
New Contributor
June 19, 2025

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

I have same problem 

New Contributor
July 17, 2025

Good morning, 

I am having the same issue with a new phone. Previously, I got around by using recommended DDMM. But upon replicating this on another phone, it brings up the same error message as others have experienced. Need to urgently access voicemails. Does seem a little strange how every combination is rejected. Can someone help me with this, please?

Thank you for your time. 

Kind regards, 

Chris

Tyler C
iD Mobile Employee
iD Mobile Employee
July 17, 2025

Hey there ​@Chris_L, sorry to hear that. What new phone do you have?

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 17, 2025

Hi Tyler

My new phone is a Google Pixel 9a.

Kind regards,

Chris

New Contributor
July 17, 2025

The number was transfered across from my existing network. I didn't previously have a pin for voicemail, so I don't think that's the issue although hope your team can assist me. 

Thanks, 

Chris