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voicemail pin refused

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I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like 1234 etc. What am I doing wrong.

Voicemail

Matthew TAnswer

iD Mobile Employee

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

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Tyler C

iD Mobile Employee

Hey there @nkx1, have you tried disabling and re-enabling voicemail?

Also, have you been able to use voicemail with us previously, or always had the issue, and if so, for how long?

Thanks,

Tyler

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N

nkx1

New Contributor

Yes I tried disabling and enabling it, I was receiving voicemails and then it stopped working for the last couple weeks

Tyler C

iD Mobile Employee

Hey there @nkx1, I have just responded to your other comment on the other post. Please also respond there regarding both issues.

Thanks,

Tyler

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Polly Louise

New Contributor

I too cannot access urgent voice mails. No pin accepted.

Tom

iD Mobile Employee

Hi @Polly Louise

Sorry to hear this, please could you let us know exactly what’s happening when you’re attempting to set up voicemail?

Have you joined us recently?

Tom

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Denys

New Contributor

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

I have same problem

C

Chris_L

New Contributor

Good morning,

I am having the same issue with a new phone. Previously, I got around by using recommended DDMM. But upon replicating this on another phone, it brings up the same error message as others have experienced. Need to urgently access voicemails. Does seem a little strange how every combination is rejected. Can someone help me with this, please?

Thank you for your time.

Kind regards,

Chris

Tyler C

iD Mobile Employee

Hey there @Chris_L, sorry to hear that. What new phone do you have?

Thanks,

Tyler

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C

Chris_L

New Contributor

Hi Tyler

My new phone is a Google Pixel 9a.

Kind regards,

Chris

C

Chris_L

New Contributor

The number was transfered across from my existing network. I didn't previously have a pin for voicemail, so I don't think that's the issue although hope your team can assist me.

Thanks,

Chris

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