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Community Member
July 26, 2024
Solved

voicemail pin refused

  • July 26, 2024
  • 25 replies
  • 2018 views

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like  1234 etc.  What am I doing wrong.

Best answer by Matthew T

Hey @Alan Graham,

Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

Thanks.

25 replies

Tyler C
iD Mobile Employee
iD Mobile Employee
July 17, 2025

Thank you ​@Chris_L. Have you also tried the following?

 

1. Changing Your PIN (If possible):

  • If you can access voicemail but are having trouble with a specific PIN, you can change it. 
  • Instructions: Dial 123, then press 2, then press 1 to change your PIN. You will be prompted to enter your new PIN twice. 

 

2. Clearing Phone App Cache/Storage:

  • If you're still having trouble, try clearing the cache and storage for the Phone app.

 

3. Resetting network settings

  • For most Android; Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth (Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.)

 

Thanks,

Tyler

 

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New Contributor
July 18, 2025

Good morning Tyler,

I apreciate your help. I've finally managed to get it working - the issue was that I forgot to press the # key after entering my new PIN. Given the feedback from others, I think it would be helpful to implement a check to ensure users confirm with # before receiving a message about the PIN being invalid. I realize now that I should have listened more attentively. Hopefully, this information can assist others facing the same voicemail setup issues.

Cheers,

Chris

iD Mobile Employee
July 18, 2025

Hi ​@Chris_L 

 

We’re glad the issue has been resolved!

 

If you need any further assistance, please let us know!

 

Anika

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New Contributor
February 19, 2026

Good morning Tyler,

I apreciate your help. I've finally managed to get it working - the issue was that I forgot to press the # key after entering my new PIN. Given the feedback from others, I think it would be helpful to implement a check to ensure users confirm with # before receiving a message about the PIN being invalid. I realize now that I should have listened more attentively. Hopefully, this information can assist others facing the same voicemail setup issues.

Cheers,

Chris

Thanks Chris

This worked for me. 

 

iD Mobile Employee
February 20, 2026

Hi ​@David123456789 

 

Thank you for letting us know that the steps worked, I’m glad to hear everything is sorted!

If you need any further assistance, please don’t hesitate to contact us. We’re always happy to help

 

Michael Z

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