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Community Member
maggilarge
Community Member
Jul 26, 2024 8:57 AM UTC
Solved

voicemail pin refused

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like  1234 etc.  What am I doing wrong.

    Matthew T
    Matthew TAnswer
    iD Mobile Employee
    Aug 20, 2024 9:55 AM UTC

    Hey @Alan Graham,

    Are you still experiencing issues? I just set up a voicemail using my DOB as DDMM and this worked for me. Perhaps try this?

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    Jul 17, 2025 4:57 PM UTC

    Thank you ​@Chris_L. Have you also tried the following?

     

    1. Changing Your PIN (If possible):

    • If you can access voicemail but are having trouble with a specific PIN, you can change it. 
    • Instructions: Dial 123, then press 2, then press 1 to change your PIN. You will be prompted to enter your new PIN twice. 

     

    2. Clearing Phone App Cache/Storage:

    • If you're still having trouble, try clearing the cache and storage for the Phone app.

     

    3. Resetting network settings

    • For most Android; Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth (Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.)

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Chris_L
    New Contributor
    Jul 18, 2025 7:31 AM UTC

    Good morning Tyler,

    I apreciate your help. I've finally managed to get it working - the issue was that I forgot to press the # key after entering my new PIN. Given the feedback from others, I think it would be helpful to implement a check to ensure users confirm with # before receiving a message about the PIN being invalid. I realize now that I should have listened more attentively. Hopefully, this information can assist others facing the same voicemail setup issues.

    Cheers,

    Chris

      iD Mobile Employee
      Anika A
      iD Mobile Employee
      Jul 18, 2025 12:22 PM UTC

      Hi ​@Chris_L 

       

      We’re glad the issue has been resolved!

       

      If you need any further assistance, please let us know!

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      David123456789
      New Contributor
      Feb 19, 2026 4:14 PM UTC

      Good morning Tyler,

      I apreciate your help. I've finally managed to get it working - the issue was that I forgot to press the # key after entering my new PIN. Given the feedback from others, I think it would be helpful to implement a check to ensure users confirm with # before receiving a message about the PIN being invalid. I realize now that I should have listened more attentively. Hopefully, this information can assist others facing the same voicemail setup issues.

      Cheers,

      Chris

      Thanks Chris

      This worked for me. 

       

      iD Mobile Employee
      Michael Z
      iD Mobile Employee
      Feb 20, 2026 9:38 AM UTC

      Hi ​@David123456789 

       

      Thank you for letting us know that the steps worked, I’m glad to hear everything is sorted!

      If you need any further assistance, please don’t hesitate to contact us. We’re always happy to help

       

      Michael Z

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Adz810
      New Contributor
      Sep 23, 2026 1:41 PM UTC

      I am experiencing the same problem tried the above and still having problems need a solution urgently 

      New Contributor
      Adz810
      New Contributor
      Sep 23, 2026 1:54 PM UTC

      Update 

       

      I have now resolved this as per one of the previous conversation you need to press # after entering a 4 digit pin. Also as mention in a previous conversation you do need to update the recorded step by step instructions to advise that you need to press # after entering a pin it's a pretty easy fix and it's caused me and many other such an issue to get the mailbox setup not Impressed as a new customer.

      New Contributor
      velvetlune
      New Contributor
      Oct 19, 2026 10:45 AM UTC

      Hi I’m also having the same problem, I have tried everything to set up my voicemail but it keeps rejecting every pin I try, please help. 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Oct 20, 2026 6:57 PM UTC

      Hi ​@velvetlune,

       

      Have you tried the suggestion made by ​@Adz810? If not, we'd recommend giving that a try first to see if it allows you to set up or reset your voicemail PIN.

       

      If you've already followed those steps and every PIN is still being rejected, please let us know and we'll be happy to advise further.


      Regards,


      Gemma M
      The iD Mobile Social Media Team

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      New Contributor
      velvetlune
      New Contributor
      Oct 20, 2026 10:35 PM UTC

      Hi Gemma, yes i have tried the suggestion made by Adz810, but nothing seems to work. I have also tried all the other suggestions on here but whenever i tried to create any pin i dial, it says the option is not available. I will really appreciate your help with solving this issue. 

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