Issue with iMessage and FaceTime Activation After Number Transfer

bendzel · 2025-05-29T06:38:00+00:00

Hello, I recently transferred my mobile number from O2 to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number. The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following: My number is correctly set in iPhone settings (Phone > My Number). I can send and receive regular SMS and calls. I can send an SMS to Apple’s activation number without issues. I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime. It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing. Could you please verify: That my number is fully registered on your systems after the port. That outgoing international SMS and CLI are properly configured for my number. Whether a new eSIM could help resolve the issue if the current one was not updated correctly after the port.

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