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Question

Cannot give my PAC?!!

  • February 25, 2026
  • 1 reply
  • 15 views

There was no option for me to provide my PAC when I signed up. Signed up anyway.

Installed my esim which has installed on my phone with no number.

No number has been provided in my welcome email.

Downloaded the app to try and provide my PAC details there… except I can’t register on the app unless I have a phone number??!!

I can’t find any way to provide my PAC number. 

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • February 25, 2026

Hi @sambader

 

Thank you for reaching out. I am sorry to hear that you’re finding it difficult to submit your PAC code due to not receiving your iD Mobile temporary number. 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Anneline

The iD Mobile Team