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Tracking Issue for SIM order

  • January 29, 2026
  • 7 replies
  • 14 views
S
New Contributor

Help required please - Order confirmed for my SIM only deal has potentially not tracked in that I have not received an email link from gift cloud.

My wife also placed an order at the same time for the same SIM only offer and HAS received the gift cloud email link confirming the purchase. 

IDMobile email response to my issue is to contact giftcloud. I have raised a ticket with giftcloud and await a response.

The reason for posting here is this - when reading the giftcloud website, for any gift card link to be issued they need the relevant brand (IDMobile) to confirm all criteria has been met -  purchase date/time, whether the journey was tracked.

Someone at IDMobile therefore has to validate my purchase - are they contactable?

 

Best answer by WelshPaul

Only Gift Cloud would know if the ‘Journey was tracked’. iD Mobile plays no part in the tracking, validation or the issuing of any rewards or vouchers. You need to raise such issues with Gift Cloud.

    7 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • January 29, 2026

    Only Gift Cloud would know if the ‘Journey was tracked’. iD Mobile plays no part in the tracking, validation or the issuing of any rewards or vouchers. You need to raise such issues with Gift Cloud.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Sentence
    • Author
    • New Contributor
    • January 29, 2026

    Thanks Paul - I’ll sit tight for a few days and hope gift cloud respond.

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 30, 2026

    Hi ​@Sentence 

    Thank you for getting in touch with us, and I’m sorry for the confusion with your Gift cloud link. Please note that if your order went through successfully with us, there is nothing to worry about. You should receive the link from Giftcloud, and there may simply be a delay.

    Since you have already raised a ticket with Gift cloud, please wait for their response.

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Sentence
    • Author
    • New Contributor
    • January 30, 2026

    Fingers crossed !

    Thank you also for taking the time to post a reply

    Mike

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 31, 2026

    Hi ​@Sentence ,

     

    You’re very welcome.
    We hope everything works out perfectly for you. Don’t hesitate to reach out if you ever need assistance in the future.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Sentence
    • Author
    • New Contributor
    • February 6, 2026

    As of today Friday 6th February I have no update from Giftcloud to acknowledge tracking and validation of my order with the brand (IDMobile).

    Given the lack of response from Giftcloud

    • I am not willing to chance being in this position after 120 days and Giftcloud failing to confirm my tracking for my order
    • I will be cancelling my contract with IDMobile given that I am legally able to

    Given that I have not installed the IDMobile provided can someone advise how I make contact with IDMobile to cancel my contract without installing the IDMobile SIM into my phone.

    Thanks Mike

    S
    New Contributor
    • Sentence
    • Author
    • New Contributor
    • February 6, 2026

    People - all sorted I have cancelled the contract after making contact via live web chat with customer service.

    TIP - go to the Chat Bot and simply type “talk to a person”

    Thanks to all who contributed to this post.

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