What do I do when I add a second phone to my account?

Forum|Forum|1 year ago
August 5, 2025
7 replies
847 views

Hi,

Hopefully quick question. I already have a phone contact on my account, that my son uses. I have just taken out another contract, for my daughter to use. I can't work out how to get this second phone onto my account. I'm also struggling a little to get going on the phone, new iPhone 15. It seems to have cut off my daughter's old (Vodafone) account, but not turned on the new ID Mobile account. Any thoughts gratefully received.

Matthew.

Siân W

iD Mobile Employee

Hi @Mattdj sorry to hear you have had trouble with this.

You can find out how to add a plan to your account here - How do I add my plan to the iD Mobile app? | iD Mobile Community

In regards to your iPhone, please can you try the steps suggested here - How do I fix Calls, iMessage or FaceTime issues on my iPhone? | iD Mobile Community

Please let us know how you get on, or if we can do anything else 🙂

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K

Korsima

New Contributor

I also cant add a second number to my account, it say s sorry the details don’t match the records, yet I pay for both numbers. It’s my mums phone and she is not with me so it needs to be straight forward as I want to add the PAK code so she gets her old number on the line and she can sort out her GP appointments. The customer service experience even down to complaints has been soo disappointing to date. So I am hoping this community experience may be better and won’t take me days to resolve.

Tyler C

iD Mobile Employee

Hi there @Korsima, sorry to hear that. Are you entering the correct name, email, phone number and date of birth?

Thanks,

Tyler

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I

Ianchan1957

New Contributor

I am having the same issue trying to add my dad’s plan to my app. I have used the correct name, email, phone number and date of birth but says details don’t match.
His sim does not seem to be working so I want to check the plan.

Hosai W

iD Mobile Employee

Hi @Ianchan1957 ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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Jason Luty

New Contributor

I already have 2 contracts with ID and want to take out another, how do I do this?

Gemma M

iD Mobile Employee

Hi @Jason Luty,

You’re able to place a new order either through our website, or by getting in touch with our Sales Team via Live Chat, who will be happy to help.

Please be aware that any new order will be subject to an internal credit check as part of the process. If you have any questions along the way, our team will be there to guide you.

Regards,

Gemma M

The iD Mobile Social Media Team

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