Getting started with iD.

I having problem moving my old phone number back over to my new id mobile account and that it isn’t working 

Hi, my new idmobile sim has been ported to my old O2 phone number. I cannot attach that number to my account because of an error in the UI: not found in the records.I cannot attach the sim number before poettin g either because I do not get the sms (because of porting). Not sure how to proceed  Thanks

When I click on my upgrade it won’t load the page 

I’ve just bought a phone through mobiles.co.uk and need to switch my number from EE to ID mobile. I try to log into the app using the ID mobile number but it doesn’t send me a code to log in 

I can't find my ID number so can't log on

Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

I recently switched from Three to ID MOBILE and am so sorry that I did. Is really bad levels of service normal for ID Mobile?The ordering process went fine, i ordered the phone on a Thursday got an email saying it would be delivered on the Friday however the phone did not arrive. With the holidays decided t wait and the tracking did not update. On the Tuesday tried online chat with no success eventually managed to speak to someone on the phone to be told that phone was lost or stolen and they would have to start an investigation that would take a minimum of 7 working days. the next day the phone arrive, great i thought but that was only the start of my issues.The sim card sent didn’t work, tried online chat spoke to multiple people on the phone and nobody could help. Eventually got through to someone who said they thought that I had been sent the wrong sim card. They suggested travelling to a Currys store to get a blank one. As Currys would mean a bit of a journey I as

I can't find my ID mobile number to set up my account?

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

Hi,  ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do?  thanks 

All emails say login and start the transfer but cannot login as my number remains with current provider for the moment 

Hi, I am looking to buy a UK SIM and number (as part of a new contract) but as far as I understand when I go to do so the only options I am given include switching from an old provider, which I cannot do as I do not have one. Is there any way for me to do it? Is there anyone from customer service I could speak to about this? Thank you

For added info, my old ID plan got disconnected today and I just got my esim. I have a PAC code ready to transfer to my new number...not sure how though.

This is a new phone and I want my old number. Can you check it will be transferred over, should end in 8952

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-sim

I've tried to enter my PAC code to keep my old number but it keeps coming up with an error. 

Suddenly getting the error 'Sorry, your details do not match our record' after previously having no trouble logging in Please advise need to log in to be able to buy add on 

My switchover day was yesterday and was supposed to have happened by 10pm last night but nothing has happened yet. When I signed up I provided a PAC number which my old network (O2) gave me to give to iD mobile so I could keep my old number. O2 disconnected yesterday and since yesterday I've been able to get mobile data with iD mobile but I still can't send or receive calls or text messages. That means I can't register on the iD app because I need to be able to receive text messages in order to receive a code from iD to register. Anybody have any idea when things will sort themselves out?

I ordered a new sim and chose to keep my old number. i didnt get option to add PAC. what do i do now?

 I have a PAC code but I cannot select a date on your form. Can you submit the transfer for me?

hi I have just switched to ID ESim . how do i know if i have kept my old number ?

I have just received my PAC from EE and I want to retain my number as I have started the conversation to move to ID mobile can I confirm what next I need to do to get this done and I was advised I would get a sim delivered to my address and a cheque of £45 till date I have not received any 

My second phone number isn't showing

Hi i have getting a sim onlh contract for my son and i’ve inserted it an waited 24 hours and its still not working? I have also done everything on the support page. 

How long till my sim works after activation?