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Getting Started with iD

Getting started, keep my number, phone settings, SIM cards, delivery and returns

  • 1,153 Topics
  • 3,216 Replies

1153 Topics

KathB
Newbie
KathBNewbie
asked in Getting Started with iD

Failing to meet credit check criteria - any suggestions please?

I had seen several old topics regarding failing to meet credit check criteria, but wondered if anyone had any recent experience to help my husband understand why he’s been refused a cheap phone contract.My husband has been trying to purchase an Alcatel 3L on a £12.99 monthly contract.  He had an email telling him he had failed to meet the credit check criteria.  After a lengthy Live Chat conversation he was told he failed because he hadn’t set up a Direct Debit (he had).  The operator cancelled the original order and told him to try again.  He reordered but this was also rejected - a further lengthy Live Chat ended with him being told to wait a month before trying again.  He was pretty fed up by this stage so entered into the online Complaint process which turned out to be another lengthy Live Chat and nothing at all to do with Complaints!.  He was told to phone and register his complaint and he would get a telephone reply within five days - he’s still waiting.Has anyone had any succes

7
KathB
Newbie
6 months ago
Dave Dastardly
Newbie
Dave DastardlyNewbie
asked in Getting Started with iD

PAC code not working

I have just moved from 3 to iD and want to keep my old number. I rrcuever my PAC code from 3 and entered it to the iD app. The app gave me an error message saying the code is not valid.  I then entered my PAC code online via the website. Shortly after I received a text saying that some of the information I provided was incorrect (I'm 99.9% sure it was correct). The text had a link to www.idmobile.co.uk/contact-us When I clicked the link I get a page not found error message on iD website.  I've tried calling customer services but the call centers are all closed.  What do I do now? The iD app pointed my towards the iD Community for help. Any one that actually works for iD on here or is it just customers? 

15
S
Newbie
7 months ago
M
Civilian
M WicksCivilian
asked in Getting Started with iD

Porting old number issues

I have just moved from Vodafone and had a text from ID mobile to say my old number had been ported successfully however when I call or message people from my new I phone it is coming up as the new number ID mobile sent me and not my old ported number. In addition the new number is also showing as listed for my new I phone 11 in my apple account and my old number is showing as listed under my old I phone 8. When anyone calls or texts me it comes through on both my old and new phone and old and new number! Also I am unable to send SMS text messages. I have tried adding my old number in the settings tab under profile which it has let me do but it’s also showing the new number there and I can’t delete it. I have also tried switching the phone on and off. Can anyone help? 

5
Will
Newbie
7 months ago
J
Newbie
jmclusky71Newbie
asked in Getting Started with iD

Replacement SIM apparently activated but not working and NO support

Hi, I know this is during this period of self-isolation but really lost as to what to do next as there is no ID support. Just before the period of self-isolation, I had to report my teenage daughter's phone as lost and order a replacement SIM. This arrived I placed it into the replacement iPhone 6S and activated it online. All good. Unfortunately, the SIM does not work and states ‘No Service’. I’ve tried all the advice online and even swapped in the ID Mobile SIM from her brother's identical iPhone 6 and this works perfectly. Been testing and waiting for 7 days now. As there is no chat or online support now at all, understandably, can anyone advise what to do next? The only option I can currently think of is to simply cancel the ID account and get a new number/SIM from a company that can help. I would really prefer not to have to do this. Thanks in advance.

13
Will
Newbie
7 months ago
L
Newbie
lighthouse
asked in Getting Started with iD

New pay monthly contract received handset but no SIM and don't know the phone number

Hi, 8 days ago I started a new pay monthly contract with id mobile.  The handset was received fine the day after ordering, but the SIM never showed up.  A new mobile phone number is printed on the invoice that came with the handset after the text “Phone Number/Contract” (more on this later).After a week, I contacted ID using live chat asking about the missing SIM.  To summarize this conversation, a replacement SIM was ordered.  I was told I would have to activate the replacement SIM on the ID website using the phone number on my original invoice.The replacement SIM arrived in 2 days, and I tried to activate it, but the new phone number was not recognized, so I couldn’t activate it.  “The mobile number you entered doesn't match our records. Please try again.”So I had a second session of live chat: during this session, my replacement SIM was apparently activated by the operator.  At the end, I was told to insert the SIM in the phone, power off/on after 1hr, and all would be fine.  I was

1
Rory
iD Mobile Employee
8 months ago
D
Newbie
DhaliaNewbie
posted in Getting Started with iD

SOLVED Porting Issue with transferring my number over to iD Mobile from EE

Hi, I'm having trouble switching from EE to ID, I went in to carphone warehouse, to switch network, but message coming up to do with port issue.. am not sure if this is because I was on ID in 2015, but then went back on EE.. one of the people I saw in the store was saying something wasn't done or  cancelled properly went I switched back to EE.. can't understand why this is happening cause I'm not on ID. It should be easy to transferred my number over but this error keeps coming up. What can be done about this....even when I tried to log into my old ID account it says (my ID plan ended more than 6motns months ago), just want to know what's causing this problem.!!

7
D
Newbie
8 months ago
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