I’ve had the email from 02 that my account is closed and now my number isn’t working. Have an email fromID that the switch will complete by 10pm. I’ve inserted my ID sim and am waiting for my confirmation tex and email…. A bit confused as the email that my old number with be fully transferred as I requested with my pac number.  Will this happen after I get my switching email and text as I still have the id number.

Hi I used to have a lebara sim. Then I purchased a plan with ID eSIM. At the time, it said I could keep my old number, so I thought this would be the lebara one. But now I have a different number with ID. How can I use the ID sim but with my old number from lebara? Pls advice.

Hello I am trying to switch from 02 to yourselves sim only plans of unlimited minutes and texts with 150g for £12 a month.  I have done all the information bits and credit check and it won't go through I need further assistance 

I have just purchased a monthly SIM for an iphone 14. The SIM arrived in the post and I am keen to get started. I want to keep the original phone number so I have been onto the website and have entered the PAC code, transaction number beginning with 4, old number, new number, etc. I then get an error message saying ‘Oops, something went wrong. Please try later’ I have tried about 6 times and have checked the information is correct and in the same format. Please can someone help me.

Hi,I joined ID about a month ago but to date I have not received an email stating that could redeem the 3 months Apple services offer. Please assist.

Hi all, apologies- I’m sure this has been asked before, but I’m going in circles and losing the will to live!My current provider is putting up their prices, so I’m looking to move to ID. I already have an ID account for my son. I have a PAC code from my current provider. I ordered a new SIM from ID for a new SIM only account. I thought it said I could move my number at checkout, but checkout went without any opportunity to do so that I saw.No problem, the website is clear, I can switch to ID in 2 other ways:Via the app. On the plan screen. I’ve entered the data, but I’m just getting an error message.Via the website. Just fill in your details. I log in, but I can’t see anything to switch or enter my data.Where is the switching form on the website? Thanks in advanceAndy

I have just moved to ID from EE. I submitted the PAC and all other numbers required. I received the emails from ID confirming the changeover. I’ve woke this morning, restarted my new device and now I have no network, no phone calls in or out.can anyone advise what to do?thanks 

New to ID, I have the welcome email and filled in the form on the website to keep my mobile number but the site comes back with “oops there was a problem”.It gave no indication of what the problem might be.I have filled in the form 3 times checking very carefully that it was correct but the result has been the same 3 times.Is this the level of service at ID?

Im entering all the details correctly but its not working. Keeps telling me to try again. Ive tried different switch dates and different browsers but not working. Please can someone help. Thanks

HiI'm looking at the Oppo find x9 pro and see ID mobile sells it for £44.99 per month on unlimited data etc £49 upfront…This brings the 2 year cost to £1109.76... With unlimited data…When the manufacturer sells it for £1099 without any airtime I feel ID mobile is too good to be true? I'm getting unlimited data and calls and texts for a tenner more than the phone costs? Do I still own the phone at the end of 24 months? Even if I don't use the SIM with the phone and opt to use another carrier the phone is cheaper than I can get elsewhere…Can I opt for SIM card as opposed to esim as I want to swap in and out OnePlus 13 as well…Thanks. J

HiI'm looking at the Oppo find x9 pro and see ID mobile sells it for £44.99 per month on unlimited data etc £49 upfront…This brings the 2 year cost to £1109.76... With unlimited data…When the manufacturer sells it for £1099 without any airtime I feel ID mobile is too good to be true? I'm getting unlimited data and calls and texts for a tenner more than the phone costs? Do I still own the phone at the end of 24 months? Even if I don't use the SIM with the phone and opt to use another carrier the phone is cheaper than I can get elsewhere…Can I opt for SIM card as opposed to esim as I want to swap in and out OnePlus 13 as well…Thanks. J

Hello. I initiated 3 conversations with the live chat agents, first one told me that regardless that I received a message from idmobile that the port has finalised I should wait for 22:00 (24.10). 2nd one walked me through a multitude of fixes with the last resort to go to Currys and request a new SIM. Did that. Part of issue solved, any kind of OTP, security check, confirmation, still not received. 3rd one interrupted (25.10.2025).Now I can't access the live chat in any way I try and I also cannot receive any sort of OTP messages, probably a issue with split port after transferring from another network.How can I access and receive any kind of support?

Hi,  I have recently purchased a Google Pixel Pro 10 XL through ID mobile. As part of the deal I was informed I can claim a pair of Pixel Buds Pro 2. When following the link on ID mobile, I am told on the ID mobile website that's the claim needs to be made by 1/11/25 23:59. However, when I follow the link to Google, it tells me that I cannot claim until 14 days after the purchase date, this would be 9/11/25. What happens next? I don't want to leave this until the 9th to find I can't get them. Will it still honour my purchase and free gift on the 9th of November? 

Hi everyone, I ordered a phone contract recently and received the delivery today. Unfortunately, the SIM card that came with the phone isn’t working at all. It’s not being detected in the new phone or even in my old phone, and it doesn’t read or show any signal. I’ve tried contacting support through the live chat, but it seems to be down right now. I’ve also been searching everywhere for a customer service phone number, but couldn’t find one, which has been really frustrating and not a great start. At the moment, I can’t even receive the verification code via email to activate the SIM, which means I can’t switch it to an eSIM either. Can anyone from iD Mobile or the community advise me what I can do next to get this sorted?Also, is this kind of issue common with iD Mobile? Because if this is how it usually goes, I might prefer to return everything while I still can. Thanks in advance for any help.

I have just taken out a new contract woth id and requested to keep same number with esim... but havent been sent a esim?

Like quite a few people, I've been trying to submit my PAC code. All the information is correct but it comes up with an error message. If I can't do it soon I will cancel my account  

I have just received my new sim card but can't find the phone number to go with it.Switching to iD from talktalk but they haven't swnt a PAC code - no response from them at all so I am just looking to change my number

I haven’t received any updates on my pay monthly contract iPhone 17 in 4 days. I don’t know when the estimated delivery / dispatch date is. I haven’t received any emails regarding an E sim. All I have is a confirmation of purchase email. The money I paid up front hasn’t come out of my bank account either so I’m wondering if my order has actually gone through. Can I get some sort of confirmation that my order has been processed? 

I need a new eSIM code my PAC has transferred 

Received repeated error messages while trying to transfer my old number 

Hello, I recently transferred my mobile number from O2 to iD Mobile and received confirmation that the porting process was completed successfully. However, I am still unable to activate iMessage and FaceTime on this number. The issue appears to be network-related, as I was able to successfully activate iMessage and FaceTime within minutes using a different SIM card. I have confirmed the following: My number is correctly set in iPhone settings (Phone > My Number). I can send and receive regular SMS and calls. I can send an SMS to Apple’s activation number without issues. I’ve tried all standard troubleshooting steps, including resetting network settings and reactivating iMessage/FaceTime.  It seems the problem might be related to the provisioning of my number on your network, particularly regarding Caller Line Identity (CLI) or SMS routing. Could you please verify:

Good morning. I have been trying for several days now to transfer my old number to my new ID mobile. I have filled out the online form when selecting switch to ID. All mobile numbers, PAC codes are correct. When trying to proceed, it always states that something has gone wrong. Been trying to contact ID via live chat, but keep being timed out.

100% scam. They are good at getting your custom but once they hook you they dont bother with you at all. There is literally no customer service to talk to, its all about community help. I will be looking for a legal way to get out of my contract free of charge

Good morning. I have been trying for 2 days now to transfer my old number to my new ID mobile. I have filled out the online form when selecting switch to ID. All mobile numbers, PAC codes are correct. When trying to proceed, it always states that something has gone wrong. Been trying to contact ID via live chat, but keep being timed out.

For 2 days now I need to speak to customer services via live chat and it keeps saying: I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.I have tried multiple times during working hours all day and nothing. Not a good sign when I’m a new customer to ID.