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Getting started with iD.

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  • 524 Topics
  • 1,808 Replies
524 Topics
Robert Lye
Community Member
Robert LyeCommunity Member
asked in Getting started with iD.
new here 1st time useing my e-mail & number , web page not let me in ,

new here 1st time useing my e-mail & number , web page not let me in ,

102
Siân
iD Mobile Employee
Halley
New
 Contributor
HalleyNew
 Contributor
asked in Getting started with iD.
new contract but no phone service

My daughter has set up her new iD eSIM on her iPhone (received yesterday) but isn’t getting any service. It worked for a few hours then totally stopped working. In her settings it lists Cellular Data but we’re in the UK so it should say mobile data. We’ve tried everything so any help would be hugely appreciated! Thank you 🙏 

16210
Halley
New
 Contributor
G
Active Contributor
gregorpActive Contributor
asked in Getting started with iD.
Mis-selling of id contract

Bought a 12 month data only sim for my brand new iPad Air at Currys shop 4 weeks ago, went abroad (Greece) no roaming. Came home, went to Curry’s shop who contacted ID but no resolution. Problem is can’t get a PIN code to activate ID app because iPad won't receive texts. Been to Apple shop and they say that they don't support ID mobile. I find on this website a statement by ID employee (Tyler) who states that ID “ don’t support cellular functions with our SIM cards in any devices outside our approved handsetdevices”.I have tried to cancel my contract but told not possible. An obvious case of mis-selling. Next stop Trading Standards. Unless someone can provide a solution quickly. 

10419
N
iD Mobile Employee
Mark Whatley
Community Member
Mark WhatleyCommunity Member
asked in Getting started with iD.
mark

Trying to register with my phone number but already have my wife's on my email.

61
Siân
iD Mobile Employee
O
Community Member
ORLando03Community Member
asked in Getting started with iD.
transaction nunber

I can not find an email with my transaction number in anywhere please can someone help me so I can switch over my number 

162
Tyler
iD Mobile Employee
Baiba Krakope
New
 Contributor
Baiba KrakopeNew
 Contributor
posted in Getting started with iD.
miss

Love chat  

163
N
iD Mobile Employee
I
Community Member
IOffiahCommunity Member
asked in Getting started with iD.
Mr

Why is my switch to idmobile delayed with more than 7days already gone

102
Siân
iD Mobile Employee
P
New
 Contributor
Pasty EaterNew
 Contributor
asked in Getting started with iD.
Wrong SIM

How do I get the sim I wad supposed to get if I can't get through on the Web Chat?

214
Tyler
iD Mobile Employee
Isaac Figliuoli
Community Member
Isaac FigliuoliCommunity Member
asked in Getting started with iD.
sim not delivered

I was supposed to get my sim card two days ago. I got the email saying it has been delivered- but it hasn't. What do I do? Royal Mail guidelines says I should contact the sender, but I see no customer service email here.

262
Tyler
iD Mobile Employee
S
Community Member
scott2256Community Member
posted in Getting started with iD.
issue using pac code error message

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

202
Tyler
iD Mobile Employee
D
New
 Contributor
DJKennytNew
 Contributor
asked in Getting started with iD.
message saying voice mail not available on my service

Message saying Voice mail not available on my service 

143
Tyler
iD Mobile Employee
L
Community Member
leighconnellyCommunity Member
posted in Getting started with iD.
Email says the switch has been done... but nothing and no sim

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.  Any advice?  Thanks,Leigh

111
Siân
iD Mobile Employee
D
Community Member
Daveowen23Community Member
posted in Getting started with iD.
contract

Hi I currently pay for my own contract and my father's contract with ee mobile I've moved my father over to id mobile as his contract finishes before my one did but I'd mobile won't let me take another contract out before a minimum 60-day payment history is there anyway around this as my contract finishes with ee on the 4th of May 

121
Tyler
iD Mobile Employee
P
New
 Contributor
Pasty EaterNew
 Contributor
posted in Getting started with iD.
NUMBER NOT PORTED FROM EE

So, I decided to switch from EE to ID Mobile.  The website says it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same.  The website does say it may take a while.  However, my eagle-eye spotted that the paperwork had quoted the SIM number I would receive, but it did not match the one that arrived.  So, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  Tues 29th -> With the current ‘ChatBox’ issues I was surprised when I managed to get a ‘hu

181
Siân
iD Mobile Employee
CambsAdrian
New
 Contributor
CambsAdrianNew
 Contributor
asked in Getting started with iD.
Waiting 90 days for another phone

I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again.This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

773
CambsAdrian
New
 Contributor
P
New
 Contributor
Pasty EaterNew
 Contributor
posted in Getting started with iD.
ID Mobile Support

So, I decided to switch from EE to ID Mobile.  The website said it’s easy and i can keep my number.  I did all the necessary forms etc and gave my PAC, Sunday (20/4) and chose this Monday as switch day (28/4).  My paperwork arrived in an email and all seemed good.  The new SIM arrived, and I awaited the 28th.  My phone stopped working so I removed the EE SIM and put the new SIM in. After a lot of faffing about I realised my number had not remained the same (ported).  The website does say it may take a while.  However, my eagle-eye spotted that on the paperwork it quoted the SIM number I would receive, but this did not match the one that arrived.  So today, I tried to organise my account login but obviously the system only recognised the SIM that I didn’t have so the ‘code text message’ went to that SIM and I can’t login anywhere (phone/web).  I believe the incorrect SIM has caused the whole process to collapse.  With the current ‘ChatBox’ issues I was surprised when I managed to get a

151
Siân
iD Mobile Employee
J
Community Member
James RCommunity Member
posted in Getting started with iD.
i nees to changw the mobile nimber i typed when setring uo my id mobile live chat

Hi I have set up is mobile chat function and use Facebook to get in. However I miss typed and put the wrong phone number. However so I fix that. 

91
Tyler
iD Mobile Employee
B
New
 Contributor
BeerantNew
 Contributor
asked in Getting started with iD.
answer machine pin

I've read various people having this same issue. I recently moved from ee to id mobile and so trying to set up answering machine.  It says to enter a pin tried all my memorable dates, codes, pins all not acceptable,  tried 0000, 000000, 123456789, 987654321, and lots of other obscure combinations including complete random selection and all unacceptable 

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Tyler
iD Mobile Employee
Hyperion
Community Member
HyperionCommunity Member
posted in Getting started with iD.
Help

Can I have a chat with somebody

162
Tyler
iD Mobile Employee
J
Community Member
JennymalikCommunity Member
posted in Getting started with iD.
nationwide banks app reporting insecure connection

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network. 

191
Siân
iD Mobile Employee
Lucas Kennedy
Community Member
Lucas KennedyCommunity Member
asked in Getting started with iD.
Records not recognised

It has usually let me sign into the app with face recognition but recently it signed me out and when i put my details in it says they are in correct i’ve tried changing my passwords and everything and it’s also saying they don’t have any records of my account when i put my DOB and name etc anyone know how to fix this?

142
Siân
iD Mobile Employee
Josh Coull
Community Member
Josh CoullCommunity Member
posted in Getting started with iD.
ID mobile switch hasn’t happened

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

332
Tyler
iD Mobile Employee
M
Community Member
maggilargeCommunity Member
asked in Getting started with iD.
voicemail pin refused

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like  1234 etc.  What am I doing wrong.

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Tom
iD Mobile Employee
G
Community Member
grantgoldupCommunity Member
asked in Getting started with iD.
sim hasnt changed ove

Hi I'm new to id mobile.I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.But only one sim card has changed over.They both should have changed on the 17th as ordered.Any help would be great. Thankyou I ordered them at the same time

262
Kash
iD Mobile Employee
M
Community Member
mhajdonCommunity Member
asked in Getting started with iD.
Porting a number over an existing iD number

I am looking to take out a new phone contract with iD mobile and keep my existing number with Vodafone for the next few months until that contract runs out to avoid paying an exit fee.Will iD allow me to port my current Vodafone number over an existing iD number? The idea is to disconnect the new iD number and transfer my old number over, but with a couple months delay to keep my Vodafone account active in the meantime.Thanks in advance.

662
Kash
iD Mobile Employee
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