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Getting Started with iD

Getting started, keep my number, phone settings, SIM cards, delivery and returns

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PAC code not working

I have just moved from 3 to iD and want to keep my old number. I rrcuever my PAC code from 3 and entered it to the iD app. The app gave me an error message saying the code is not valid. I then entered my PAC code online via the website. Shortly after I received a text saying that some of the inform...

Pac trouble

I am a new customer as of last week, I got a pac code from my previous supplier and on Sunday evening I went via the Id website and filled out the relavant information using the pac code for my to be able to keep my old number. I never received a text message to confirm this had registered and I sti...

Active a sim

I've ordered a new SIM card as my last one was lost but I need to active it

new sim card isnt working

I ordered a new contract, I received the phone and sim yesterday (through carphone warehouse) the sim isn’t working, I can’t even get emergency calls, what can I do? Your live chat isn’t launching for me either

Card Verification Failed

Hi, I was trying to place my order for a Huawei P20 Pro but I got this message: "Your card verification has failed. Please double-check that your card details are correct, and that it's registered to your billing address." I called the Customer Service but they didn't help me to complete the orde...

New contract payment timing out

I have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”

Keeping my old number

I have moved from EE to Id mobile and have (by various means) sent my PAC code , possibly around 4/5 times now to no avail. I've tried to contact iD via phone (automated service usually hangs up) or online via chatbot which directs me to 'how to get your PAC code' this does not help. I've tried goin...

Joining ID Mobile

I am slightly puzzled as to the joining process. I am not a prolific switcher but the ID process seems slightly different to how things have worked with other providers as previously nothing happened until I received a SIM and activated it. This is a summary of where I am currently: I placed an on...

Mobile number transfer has not been updated!

Hey!I recently transferred my mobile number from EE to ID mobile and it says the number has successfully transferred. However, I contacted EE to confirm that my contract with them has been terminated but they notified me that it was still active because my mobile transfer had not been updated by ID...

Failed internal security checks

Both my wife and I have idMobile accounts. We actually like the service so much that we want to get extra sims for our children. Two days ago i ordered a sim and entered all the correct details. A couple of hours later I got email to say that the order had been cancelled as i had failed the securit...

Invalid Sim Card

On my phone it says invalid sim card. What does network locked sim card mean? And how do I resolve the issue

SIM Card Activation Issue

see aboveModerator Edit to include the message in the dedicated message space rather than in the subject:“new phone received tuesday, new SIM card number input on line, no text message received stating activation complete.”

waiting for old number to transfer

I filled in the switch form with the pac code and it went through ok. I tried to fill it in again as my old number had not transferred and it said the switch had gone through but it still hasn’t come through on my phone.

Problem with porting - keep submitting but it doesn't happen

Hi, we have a problem porting a number. When we submitted the switching form the frst time we made a mistake with the Transaction number. The next day we got a text telling us to try again. I’ve submitted several times since and the form says ‘request updated’ but nothing happens.. no SMS received...

PAC code didn't work - got a text

Hi, Man alive, this is a really useless website. Got a text saying my PAC code didn’t work. Any ideas? Apparently I need to go through this ridiculous website to find the answer

Porting old number has not worked after 40 hours

Received ID SIM 23/3/21 , wanted to keep old number. Filled out form “switching to iD Mobile” same day using PAC. Today 25/3/21 porting has not completed.Any help would be appreciated.

PHONE NUMBER

Does anybody have a phone number for ID mobile? Cant seem to get to talk to anyone online and cannot find a phone number?

Iphone 12 pro

I wanted to know as it says ‘save £22’ will the bill go back to normal price after or stay the same ?

Vodafone to ID mobile

Hi, im switching from vodafone to id mobile, ive today received my new sim card, filled in the request form with my PAC code. I’ve put the new sim from ID into my mobile but just get amessage sayingSIM NOT SUPPORTED…..any advice. Should I have left my old sim in the phone??

Need to speak to a person

I need to speak to a human and not a flipping computer!! Really cheesing me off now as no one is answering

Vodafone number to ID Mobile

I moved my daughter from Vodafone to ID mobile - her number went with her. Since moving her over, neither my other daughter or myself (both still with Vodafone) can call her as it states ‘invalid number’ Any ideas?

Someone using my number (but I have my phone with me at all times)

I have been getting about three calls /texts a day from people I don’t know and who are not in my contacts saying that they have a missed call from me when I haven’t called them. This feels very insecure. There is no accidental call logged from me.I also find it frustrating not to be able to get in...

PAC code

Hi. my wife has submitted her PAC on Sunday online and it stated she’d receive a text within 24 hours to confirm it was successful. It’s now Tuesday and still heard nothing. Please get in contact as soon as possible.

messages not sending

When I’m trying to send a. Text message says undelivered I’ve just transferred my number from my old network

sim card activation

Why does it take 24 hours for a new sim card to be activated? That seems absurd in the electronic age. Particularly bad, as I am only changing from one phone to another but ID cards do not seem transferable - I also have a Giff Gaff card and that can just be moved from phone to phone. I am thinkin...

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