can anyone give a contact email?

Forum|Forum|11 months ago
October 21, 2025
6 replies
2952 views

I’m looking for a contact email so I can actually speak to a real person. No joy getting through to live chat

Best answer by Lamiya C

Hi @leahwild

Thanks for your message, I completely understand how frustrating it can be when you're trying to speak to a real person and can't get through.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

It has been a great pleasure to assist you today. Please contact us again if you need more assistance.

Lamiya
iD Mobile Social Media Team

Lamiya CAnswer

iD Mobile Employee

Hi @leahwild

Thanks for your message, I completely understand how frustrating it can be when you're trying to speak to a real person and can't get through.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

It has been a great pleasure to assist you today. Please contact us again if you need more assistance.

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

leahwildAuthor

New Contributor

Hi,

thanks for getting back to me. I’ve tried to contact live chat for over a week now and not been able to get through, which is why I want to email.

thanks

R

rossi316

New Contributor

Hi need someone from iD Mobile to get in contact please. Ever since i have been on this network, the areas you say i get 3 or 4 bars of signal. I only actually get 1 and especially when i work i cant ring or message anyone when its been important.

can someone how give some sort of compensation out for this. Theres been a few times missed important hospital phone calls or texts because of this. I have chose a new only sim deal now and this is a better value for money option but still not happy with the level of coverage i get. Can something be done or will switch to a different provider?

Ross

Hosai W

iD Mobile Employee

Hi @rossi316,

Please accept my apologies for any inconvenience caused to you in relation to the network issues.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on commhttps://www.idmobile.co.uk/live-chat

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MaggieG

New Contributor

I need an email address to send a copy of my receipt from a recent faulty phone so that I can reclaim my money.

Gemma M

iD Mobile Employee

Hi @MaggieG,

Thanks for getting in touch.

We don't have a customer service email address for this type of request.

If you need to send a copy of your receipt, you can either contact us directly on Facebook or Instagram by private message, or get in touch with our Customer Service team via Live Chat, who'll be able to assist you further.

You can access Live Chat here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.