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Community Member
April 15, 2026
Question

i have kept my number from last provider why is a different number coming up when i send a message to someone on their phone.

  • April 15, 2026
  • 7 replies
  • 91 views

I have kept my old number from my last provider so why is a different number coming up when I send a message or call someone on their phone?

    7 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 16, 2026

    Hi ​@Lolly0607 ,

     

    I’m really sorry you’re experiencing this I can appreciate how confusing it is when you believe you’ve kept your old number, but a different one is still showing when you call or text.

     

    I’ve just sent you a private message to help get this sorted for you.

     

    To find it:

    • Click your profile picture in the top-right corner
    • Select ‘Private Messages’

    Or use this direct link to your inbox:https://community.idmobile.co.uk/inbox/overview

     

    We’ll pick this up with you there and get it resolved as quickly as possible.

     

    Thanks 👍

     

    Owethu

    New Contributor
    June 29, 2026

    Hi, this is happening to me too. Please can you help me to get this sorted? 

    iD Mobile Employee
    June 30, 2026

    Hi ​@sa5hl3y 

     

    I’m really sorry you’re experiencing this I can appreciate how confusing it is when you believe you’ve kept your old number, but a different one is still showing when you call or text.

     

    I’ve just sent you a private message to help get this sorted for you.

     

    To find it:

    • Click your profile picture in the top-right corner
    • Select ‘Private Messages’

    Or use this direct link to your inbox:https://community.idmobile.co.uk/inbox/overview

     

    We’ll pick this up with you there and get it resolved as quickly as possible.

     

    Thanks

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 18, 2026

    Hi, I have got the same issue can you please help me resolve this?

    iD Mobile Employee
    August 20, 2026

    Hi ​@CraigEd.

     

    Thanks for your post.

     

    To help resolve this, please could you contact us directly via https://www.idmobile.co.uk/live-chat so our team can check when your number transfer has been scheduled for?

     

    Once we have that information, we’ll be able to advise on the next steps and get this sorted for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 11, 2026

    Hi

    I have the same issue can you help?

    New Contributor
    September 11, 2026

    No, i'm still having this issue. I've done what was recommended but still not sorted. Trying to speak to an actual human seems impossible with ID mobile. I'm to regret switching to them