Hi ​@Initial b,

I’m sorry to hear you’re having trouble transferring your number using your PAC code.

There can be a few reasons why the PAC code isn’t being accepted:

• If your old number is already with iD Mobile, we’re unable to process internal number transfers using a PAC code. PAC codes can only be used to transfer numbers from a different network provider.
• If your number is coming from another network, the PAC code may have expired. PAC codes are usually valid for 30 days from the date they’re issued by your previous provider.

To get this checked and resolved, please contact our Live Chat team who can look into the specific error and confirm what’s preventing the transfer. You can reach them here:

Live Chat Support | iD Mobile Network

They’ll be able to verify whether the PAC code is valid and advise on the next steps to keep your existing number.

Thanks,

MenasiaE

The iD Mobile Social Media Team

Same here

Mine has not expired and is correct