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Community Member
Kdp81
Community Member
September 7, 2026

Switching from Three to ID not working in ID switch facility

Switch facility isn’t working. Once I’ve entered the PAC code and number I want to keep, the calendar is greyed out so won’t let me progress the switch?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Kdp81,

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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