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Community Member
Kdp81
Community Member
Sep 7, 2026 10:00 AM UTC

Switching from Three to ID not working in ID switch facility

Switch facility isn’t working. Once I’ve entered the PAC code and number I want to keep, the calendar is greyed out so won’t let me progress the switch?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 10, 2026 11:59 AM UTC

    Hi ​@Kdp81,

    One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

     

    I've also sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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