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Laura Zhe
Community Member
Community Member
March 25, 2025
Solved

i didn’t receive new sim card

  • March 25, 2025
  • 8 replies
  • 179 views

Hello, I didn’t receive new sim card

    Best answer by WelshPaul

    Hi ​@Laura Zhe

    SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.

    8 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    March 26, 2025

    Hey there ​@Laura Zhe, sorry to hear that.

     

    What date did you order please?

     

    Did you receive order confirmation via email?

     

    Thanks,

    Tyler

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    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    April 13, 2025

    Hi ​@Laura Zhe

    SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 6, 2026

    Hallooooo

    iD Mobile Employee
    January 9, 2026

    Hi ​@AhmedAlsous,

     

    How can we assist you today?

     

    Thanks

    Luna

    The iD Mobile Team 

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    New Contributor
    February 23, 2026

    I need replacement sim please 

    iD Mobile Employee
    February 23, 2026

    Hi ​@Vicsta24

     

    You can get one at no extra cost from your nearest Currys store or contact us directly on live chat via https://www.idmobile.co.uk/live-chat and our team can arrange for one to be delivered within two working days.

     

    ~Marquerita

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    New Contributor
    April 14, 2026

    Hi, 

    I have placed an order for a sim-only service.  I have an order number but I haven’t received a confirmation email.  What should I do now?

     

     

    iD Mobile Employee
    April 15, 2026

    Hi ​@iulius 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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