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Laura Zhe
Community Member
Laura Zhe
Community Member
Mar 25, 2025 6:29 PM UTC
Solved

i didn’t receive new sim card

Hello, I didn’t receive new sim card

    WelshPaul
    WelshPaulAnswer
    Platinum 
Contributor
    Apr 13, 2025 8:56 PM UTC

    Hi ​@Laura Zhe, 

    SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    8 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    Mar 26, 2025 12:32 PM UTC

    Hey there ​@Laura Zhe, sorry to hear that.

     

    What date did you order please?

     

    Did you receive order confirmation via email?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    Apr 13, 2025 8:56 PM UTC

    Hi ​@Laura Zhe, 

    SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    AhmedAlsous
    New Contributor
    Jan 6, 2026 6:40 PM UTC

    Hallooooo

    iD Mobile Employee
    Lunathi M
    iD Mobile Employee
    Jan 9, 2026 11:26 AM UTC

    Hi ​@AhmedAlsous,

     

    How can we assist you today?

     

    Thanks

    Luna

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Vicsta24
    New Contributor
    Feb 23, 2026 8:49 AM UTC

    I need replacement sim please 

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Feb 23, 2026 1:18 PM UTC

    Hi ​@Vicsta24. 

     

    You can get one at no extra cost from your nearest Currys store or contact us directly on live chat via https://www.idmobile.co.uk/live-chat and our team can arrange for one to be delivered within two working days.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    iulius
    New Contributor
    Apr 14, 2026 2:02 PM UTC

    Hi, 

    I have placed an order for a sim-only service.  I have an order number but I haven’t received a confirmation email.  What should I do now?

     

     

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Apr 15, 2026 1:14 PM UTC

    Hi ​@iulius 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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