i didn’t receive new sim card | iD Mobile Community
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i didn’t receive new sim card

  • March 25, 2025
  • 2 replies
  • 61 views

Laura Zhe
Community Member

Hello, I didn’t receive new sim card

Best answer by WelshPaul

Hi ​@Laura Zhe

SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.

2 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • March 26, 2025

Hey there ​@Laura Zhe, sorry to hear that.

 

What date did you order please?

 

Did you receive order confirmation via email?

 

Thanks,

Tyler


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 13, 2025

Hi ​@Laura Zhe

SIM only orders typically take between 3-5 working days and are delivered via Royal Mail.