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Logging into app. Wait until number ports over?

  • February 14, 2026
  • 4 replies
  • 41 views
GrahamC
New Contributor

Hi,
I have just moved my families 3 sim only contracts across from EE and the switch date is Tuesday 17th.
When you go to log into the ID Mobile App you need to enter your mobile number. It doesn't accept the number I am porting across from EE.

I assume this is because the number hasn't ported across yet, so my question is this. Should I wait until my number(s) have ported across and I am actually using the new ID Mobile eSIM? 

I do have an email that tells me the temporary number assigned to my eSIM but I wasn't sure whether using that would potentially cause me any headaches 🤣
Happy to wait a few days if it will be smoother and have looked for any info on this topic in the community but couldnt find anything..

 

 

Best answer by WelshPaul

You can register your phone number before or after the port. If you register before the port, use the temporary number. It will automatically change to the number you’ve ported over once the port is complete.

Cheers, Graham.

4 replies

GrahamC
New Contributor
  • GrahamC
  • Author
  • New Contributor
  • February 18, 2026

Just in case anyone comes across this topic and wonders 😂

I waited until the numbers had all ported across and then added them to the ID Mobile app without any issues. 😁

Cheers, Graham.
WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • February 18, 2026

You can register your phone number before or after the port. If you register before the port, use the temporary number. It will automatically change to the number you’ve ported over once the port is complete.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
GrahamC
New Contributor
  • GrahamC
  • Author
  • New Contributor
  • February 18, 2026

the problem I had when trying that was it sends a code to the temporary number, which wasn't active in a phone so I couldn't get it and finish the registration. Forgot to mention that in my last reply..

Cheers, Graham.
Anneline M
iD Mobile Employee
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  • Anneline M
  • iD Mobile Employee
  • February 19, 2026

Hi ​@GrahamC, 

 

Thank you for clarifying, we’re happy that you’ve been able to register without any issues after your number ported over to iD Mobile successfully. 

 

If you need any further assistance, please reach out to us we’ll be happy to assist you. 

 

Thanks, 

Anneline

The iD Mobile Team 

 

 

 

 

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