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i received new sim but i want to keep old number i tried pac but doesn't work

  • February 13, 2026
  • 4 replies
  • 51 views
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New Contributor

I received new sim card but I want to keep old number I tried pac but doesn't work

    4 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • February 13, 2026

    Hi ​@Virgulkas,

     

    I am so sorry to hear of the issues that you are facing with your SIM card. Kindly note that you may need to activate the SIM card or transfer your number. If you are wanting to transfer from iD to iD, this is not possible.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New Contributor
    • Virgulkas
    • Author
    • New Contributor
    • February 13, 2026

    Still waiting on response on  private

    V
    New Contributor
    • Virgulkas
    • Author
    • New Contributor
    • February 14, 2026

    My issue wasn't shorted still waiting for help thank you 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • February 14, 2026

    This isn’t live chat; things take days here, not hours. For a quicker turnaround, speak to a live chat agent.

    https://idmobile.co.uk/live-chat

     

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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