Getting started with iD.

My phone still won’t work for making or receiving calls in my house. I have tried all of the various suggestions made by several people on the community. Did a reset of network settings. Tried switching Airplane mode on and off for a minute (didn’t work). Have got 5G Auto switched on, also Wi-Fi calling. Replaced SIM card following a trip to Curry’s, no difference. Bought a new phone (iPhone 13), no better. Both my previous iPhone (8) and my new one are listed as OK for use on the ID site. Tried the Sim in my partner’s phone. It works fine. My partner also changed to ID Mobile at the same time. Their phone works perfectly and has done from the word go (it is not an iPhone). At the moment my phone works in my garden and away from home but not in the house. Never had a problem with my previous network. At the end of my tether… is there any customer support or is the only answer to leave ID and get a new contract with another supplier??

The only way to get support from ID Mobile is through web chat. I find it really time-consuming and frustrating. How can ID Mobile be persuaded to offer phone support?

I set up the account yesterday on the 25/6. My plan is not due to start until the 7th July. I’ve not even got my SIM card yet and the app is saying I’m not registered with the company yet, I’ve received an email saying my plan starts on the 25/6? that's 10 days before I can use it!

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”

Hi I’ve got 30 days left of my 02 contract . I’ve got the pac code and purchased a e sim from ID. I’ve managed to install it on my phone under e sim but I haven’t been asked for the pac code . im not sure what I do next . I have iPhone 13

My wife has an idmobile sim only account and is very happy with the service. I decided to switch, so i bought a new sim through her account, intending to add the new no to her account. I created a new debit order for the new sim. Now Id mobile has allocated my wife’s no to the new si. If I transer my old no using a PAC, will this affect the old sim as well? I want to end up with 2 nos and 2 plans on my wife’s account.

Hello Idmobile team, It's been a 3-4 months since i joined Idmobile and I still haven't received my £10 currys giftcard that i was promised when joining Idmobile through my friends referral link. If someone could get back to me it will be very helpfull thanks.

Have tried multiple times to input a new PIN number during the automated set-up proceedure so I can hear my voice messages. The automated voice fails to recognize that I have used the phone’s keypad to type in the number, followed by # as directed. Keep getting to request to enter the number, I keep putting the number in with the #, in the end the system gives up on me. Have even tried using a landline, but the automated voice says I have to use my mobile. Does anyone have an idea of what is wrong and how I can move this forward.

how do i keep my old number

Hello I got a phone on contract, but I can’t seem to get on that account as I keep sending forgot password through email I do t seem to get any emails

Hi! I’ve just bought a sim only and is switching to ID Mobile from EE, my phone is currently unlocked however to switch to id mobile my sim is getting delivered on Friday and have been given an id mobile number on my invoice, do I use that number to create an account for id mobile or wait until I put my new sim in?

Righty ive just received my simcard, however sim only contract doesnt start till mon 24th as thats the only date ID mobile would let me start. My current ends 21st midnight, however am assuming that will be able to keep using or will the new IDMobile be allowed to activate early? Anyone gotta clue?

Can anybody internet savvy ou there, tell me why id’s mobile app is still useless after trying for two months to give the faceless company a chance to do better, and miserably failing each and every time. i know the fault is in the part of the auth.idmobile web page, but it is really gutty that every time I try to log on, this page comes up and forces me to tick on touch and notifications. Despite it informing me time of notifications and also my phone logging me in by touch in the first place!!!! Uuuuurrrrghhhhhh ………. Dot

I did not get the welcome email so do not have a transaction number to change to my old number

Ok let’s see if this plummets to the bottom of the forum list. I have moved over from EE, I provided ID with my PAC and the transfer date chosen was 28/05. I have the text message confirming this date, however we are now 4 days later and my number has not transferred. I have attempted to re-enter my pac and the website considers this an ID to ID number transfer and refuses to accept the change (so it’s somewhere in the system). I have even signed up with for this account using my old EE number and it again considers it an ID phone number. Could an admin re-attempt the transfer and sort this mess out? Thanks

Ported today. Text from ID saying success but no connection. ID text says may need to update settings but no guidance given on site. Assume I’m not the first person to run into this?

After receiving a voicemail notification and then calling voicemail, I can't connect to access the message. Thanks

Hi can i put an ID mobile SIM card into a wifi dongle and use with my laptop? Ive used other sim cards to do this without much success. Thanks in advance

I switched to ID mobile via an e aim, but it’s unable to recognise the network after I activated my sim and I got an error message saying I need to contact the provider

Hi, my contract is up with my existing provider so I am going to go sim only with ID. When it says keep existing number the recommended option is to ‘switch on SIM arrival” Does this automatically cancel my old contract or do I need to select the PAC code option for this? Thanks

Hi, I received a PAC code from my old provider but mislaid it and didn’t use it within the 30 days.My old number has been disconnected now ,how can i get the code and get ID mobile to switch it? My old network cant help

Hi all So my old phone got disconnected this morning as I used the PAC to be able to keep my.numbwr but it hasn't updated on my new I'd sim ? How long does this normally take I assumed it would be a straight swap over? Thanks

Hi. All apps work ok on WiFi but some do not work when using mobile data. How do we resolve this? Had phone a few months now and still struggling.

I cant complete registration as it wants to send a text to the phone but the Sim is for a mobile data spot so not in a phone - help

Hi, I’m just wondering if it’s possible to purchase 8 SIMS on a pay monthly deal so that they’re all being paid for out of one account?