I’ve received my SIM in the post and want to switch my old number to ID but don’t have a transaction number.  It’s not clear from the welcome information on the website exactly what you’re meant to do to set up you ID mobile account and switch the number. 

I want to register to the mobile id app but it says my details are invalid

Thinking of getting a monthly SIM for the first time, will it roll monthly after month with the same deal, or will I have to sign up to a new deal every month?

I am unable to claim my free 3 months of Apple music as when I follow the link in the email, and then click the Redeem Now link on the Apple page that this takes me to, I get the message UID missing or incorrect 

How long does it take to activate my new e sim 

I received an email telling me that my activation would complete by 10pm tonight and my old provider would then no longer work.Well, we’ve passed that deadline and my old provider no longer works. Problem is thatI’ve not received any notification from ID mobile When I try to log on to my account it sends me a verification code, but my phone is not connected to a network, so that is not helping I don’t think I have received the sim, although I requested one Because I can’t successfully log on my phone is dead. No human available to chat until 9am.So far my introduction to ID mobile has not impressed me, If anyone out there can help me, I thank you in advance.

Joined ID mobile from Lebara, used a PAC to port the number.Old number was cut off around 8am yesterday Received an email saying that the transfer would complete by 10pm and I’d receive an email Received an email this morning (a day later) saying the transfer had completed Have received no eSIM Cannot load the Live Chat despite trying 5 different machines, every single browser that exists and every Incognito known to the human race Cannot sign up for an account as it’s decided to stick me in a loop of login foreverFinally found a number to speak to a human (which must be used only for complaints, which I clearly have here). Called them 2 minutes too late as they are now shut for the day.I need my eSIM. I’ve been without a working SIM for almost two days now. I need someone at ID Mobile to fix this.

Hello,I made two attempts to order a SIM card and I have received no communication whether the order went through. Please confirm whether my order has gone through and how do I know whether the order has gone through?Many thanks,Yosef Cohen

Recently updated phone and network however unable to change my temporary number on WiFi calling … help  

Hi, I need to talk to customer service, tried to switch from another network but there is some issue, please help 

Hello,I’ve just set up an eSIM on my new iPhone 16 Pro Max and I’m having issues with calls.I can receive calls. I can make some outgoing calls (e.g. to my wife), but others (e.g. to my daughter and to 7777/333) fail instantly with “Call Failed.” I’ve also been receiving JibeRCS verification codes that I didn’t request. When I turn off the “Travel Plan” option in my Mobile Service settings, the eSIM loses all service and I can’t make or receive any calls.It seems like my eSIM has only been partially provisioned, and is being treated as a roaming/travel profile instead of a normal UK line.Could you please:Fully re-provision my eSIM. Ensure my line is set up correctly for all outgoing calls and messaging services.Thank you.

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.Firstly they said they cant help and that i need to try and resolve this issue with AppleThe second option was that they will cancel my contact and will refund what i’ve paid since joining.The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers?I have tried the links on different browsers and different devices - Same issue. 

Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct. 

I bought a SIM only for my daughter on Mon 11 Aug with a switch over date of Mon 18th. However yesterday, Wed 13th the switch over happened and I hadn't received my SIM yet. My daughter now has no service. I went to my local Currys store this morning and picked up a replacement SIM, however I cannot activate it because my daughter does not have any service to receive the confirmation code. What can I do to activate the SIM?

My mums number should have been transferred yesterday and it hasn’t  customer service bot is useless and the security form isn’t working, does anyone have a telephone number or email I can contact them on

I am looking to get a new phone and sim, and the one I am looking at says it is available on 9th September.  if I was to order today, would the contract start from the 9th when I am assuming it will be shipped? Or today as the first payment is taken?

Hi. Have given all my details to confirm my account so I can access the Apple music offer and not had a reply since. 

I have received the joining offer for Apple. Apple TV worked fine but Music is saying “UID Missing or incorrect.” Please can you help. Thanks. 

I have recently used a PAC code to transfer my number from Vodafone.While the phone number itself seems to have transferred, the voicemail when my number is called is still being diverted to Vodafone.Can you help?

Is this really the best way to contact id mobile for help?  Regards

Hello,I downloaded the eSim on my iPhone and now I need to port my number from EE.I’ve got the PAC but can’t find a “Welcome to ID” email with the transaction number, so the system won’t let me switch.Can someone please help me? Thanks! 

My old number hasn’t been switched over? 

My motorhome needs a physical SIM card. Upon receiving it, i need to have it ‘approved’ by idmobile via a text to a phone, with the SIM card in the phone. My phones only have eSIMs. I have no phones or iPads, etc which will take the physical sim. How else can I ensure that idmobile enables the SIM card?

Bringing additional existing number to you when I already have an account and number with youI am already registered with ID mobile with an ID mobile number my wife uses.I have the new ID sim card been delivered today & will input the PAC code Monday.Can I leave the new sim card out the phone as I can't afford to be without phone calls for a long time? And then I presume I will know when the new sim card with my existing number is active, as the old sim card will stop working?Can I then add this number (my old number with EE for 30 years) to the ID account I already have? As I've heard on these forums people struggle adding their existing number to an account they already have with ID mobile.ie. I don't want to add the number that came with the SIM to the ID mobile account now do I?Will I then see both numbers under the one account?Will I then get two lots of £7 go out the bank on different dates?Or can I get one

Got a. New phone , changed from EE to ID I have no signal, can’t send or receive phone call or messages. in settings ID doesn’t even come up as a network?any advice would be great please. Thanks