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Community Member
August 20, 2026

ID SIM NUMBER not found

  • August 20, 2026
  • 1 reply
  • 5 views

I have purchased an ID SIM service, which is £7, and selected the eSIM option. I was expecting to keep my previous SIM number, but I cannot see any phone number associated with the eSIM. I also tried entering my previous number, but the system says it is not a valid number. Could you please check this and advise me on what I need to do? Registered with ID, but no phone number found.

    1 reply

    iD Mobile Employee
    August 23, 2026

    Hi ​@SamHam,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.